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orlie214
Contributor I
September 21, 2023
Answered

After 15.8.1 upgrade, all music services disappeared.

  • September 21, 2023
  • 69 replies
  • 12353 views

I have just updated the software to 15.8.1 as it requires update to my Sonos Roam and then after the update, all music services disappeared and even my NAS musics are unplayable.

 

Moderator note: We updated this article in October 2023 with new information below.

This behavior was due to a Sonos cloud outage at that time that is now resolved. Therefore we closed this topic.

 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Jamie A

    Hi @orlie214 et al,

    Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

    For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

    • Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
    • Rebooting any device within your Sonos system
    • Uninstalling and Re-installing the Sonos app

    If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

    I hope this information helps!

     

    69 replies

    GuitarSuperstar
    Lead Maestro
    September 21, 2023

    Delete and reinstall the Sonos app and reboot your phone.

    "Receive with simplicity everything that happens to you." - Rashi
    orlie214Author
    Contributor I
    September 21, 2023

    Delete and reinstall the Sonos app and reboot your phone.

    Same. 😔

    GuitarSuperstar
    Lead Maestro
    September 21, 2023

    Try rebooting your router.

    "Receive with simplicity everything that happens to you." - Rashi
    orlie214Author
    Contributor I
    September 21, 2023

    Try rebooting your router.

    I have done it as well.  The NAS musics are now accessible but not the other music services.

    orlie214Author
    Contributor I
    September 21, 2023

    I am not sure if it’s only me having this issue?

     

    César Novo
    Lyricist I
    September 21, 2023

    After the upgrade, in the Android app, i had almost the same problem:

    - Luckly, i didn’t lost the NAS acess (i have a QNAP)...

    - But, at first, all music services disappeared. I recovered the acess to the music services that i had previously signed, opening the PC Sonos app. Then, by “a miracle”, they showed up in the Android app.

    - Finally, i needed to reboot the Android phone for the new music services to show up in the app (previously, the list was empty).

    And… “Everything is well, when it ends well”!

      

    orlie214Author
    Contributor I
    September 21, 2023

    After the upgrade, in the Android app, i had almost the same problem:

    - Luckly, i didn’t lost the NAS acess (i have a QNAP)...

    - But, at first, all music services disappeared. I recovered the acess to the music services that i had previously signed, opening the PC Sonos app. Then, by “a miracle”, they showed up in the Android app.

    - Finally, i needed to reboot the Android phone for the new music services to show up in the app (previously, the list was empty).

    And… “Everything is well, when it ends well”!

      

    Lucky for you.  Same issue with my other IOS devices and PC Sonos app.  Only my Synology NAS is working fine.

    Denis123
    Contributor I
    September 21, 2023

    Same for me, I woke up and realized I’m logged out and all services added were removed. All I can add is Last.fm and TuneIn.

    how to downgrade the system to continue using Sonos??

      Denis123
      Contributor I
      September 21, 2023

      I downloaded latest version again and all services returned back

      BazDunk
      Lyricist I
      September 21, 2023

      Same here, rebooted Android phone, uninstalled S2 app, reinstalled but still no music service to choose just last fm radio, how the heck have they managed to screw up a software update by loosing the option of adding back your music service, never mind wiping out the ones that you had already set up.

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