After 15.8.1 upgrade, all music services disappeared.

Forum|Forum|3 years ago
September 21, 2023
69 replies
12353 views

I have just updated the software to 15.8.1 as it requires update to my Sonos Roam and then after the update, all music services disappeared and even my NAS musics are unplayable.

Moderator note: We updated this article in October 2023 with new information below.

This behavior was due to a Sonos cloud outage at that time that is now resolved. Therefore we closed this topic.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Jamie A

Hi @orlie214 et al,

Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
Rebooting any device within your Sonos system
Uninstalling and Re-installing the Sonos app

If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

I hope this information helps!

Show previous replies

O

ometepe77

Lyricist I

Yes I think best solution could be to cut power briefly to any speaker and see if that fixes controller - not sure why that would work but it did fir me

A

Andy 96785

Lyricist I

Same issue. Can we have an update from someone to Sonos about when there will be a software fix after?

I

Itsmikeb

Lyricist I

Same issue. All streaming services disappeared overnight from both iOS app and the MacOS app. Impossible to play anything on my system

I

Itsmikeb

Lyricist I

Oddly the app update on my MacBook Air is also failing to run. Not sure if this is related

M

mistyoptic

Avid Contributor III

Same here. Updated app. No difference. Went to system update and it said update needed. When I selected “update now”, it seemed to just update the app again but then all back to normal , even on another device.

F

Fims

Contributor I

Same on Pixel. Woke up and nothing works. All services deleted and unavailable. Chimes going off around the house as all alarns no longer work.

Uninstalled/reinstalled app. Signed out and back in.

Anyone from Sonos want to respond?

M

Marko Niketic

Contributor I

Same here. Android v12. Resolved by: