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Master T
Master T
Prodigy I
Oct 19, 2022 1:33 PM UTC
Answered

14.18 Broke Desktop Volume Controller

The update to 14.18 seems to have broken the volume controller on the desktop app (Windows 11).  While I can still adjust the overall volume of a particular group with the top slide, the pop-up sliders that allow me to control the volume of the speakers within the group individually are no longer functional. 

 

 

I have confirmed that all of my speakers, as well as the apps on my phone and desktop all updated to 14.18. The sliders are working normally on my phone.

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    jstoryAnswer
    Lyricist III
    Nov 15, 2022 6:09 PM UTC

    Sonos just release an update today 11/15/2022. Update Version 14.19 / Build: 70335070 appears to have fixed this problem for me.

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    Tom N.
    Contributor I
    Oct 30, 2022 3:55 PM UTC

    Two weeks since the update broke the sliders - and yes, various issues with the controller have gotten worse over time. Would love to know when this is going to get fixed.

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      olligranlund
      Lyricist I
      Oct 31, 2022 3:09 PM UTC

      Same here, been broken now for weeks. Very annoying

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        tbw3
        Lyricist II
        Nov 4, 2022 8:16 PM UTC

        Sonos’ silence on this issue is deafening.  It is especially infuriating when trying to get other household members to embrace the PC controller.

         

        SONOS...WHERE ARE YOU?!  (And no...”Sonos is aware of this problem and is working on it” isn’t satisfactory.  Would you kindly show a bit of respect to your userbase and let us know what is going on?)

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          jgatie
          jgatie
          Nov 4, 2022 8:22 PM UTC

          Sonos’ silence on this issue is deafening.  It is especially infuriating when trying to get other household members to embrace the PC controller.

           

          SONOS...WHERE ARE YOU?!  (And no...”Sonos is aware of this problem and is working on it” isn’t satisfactory.  Would you kindly show a bit of respect to your userbase and let us know what is going on?)

           

          Sonos never gives details about future releases.  Ever.  You might as well scream at the wind. 

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            kassey22000
            Enthusiast II
            Nov 4, 2022 11:39 PM UTC

            Corry at Sonos, can you please explain why the Sonos Escalation Team has replied that this issue is NOT expected to be addressed till YEAR END???!!!!   WHAT??? 

             

            Sonos, you broke this important key controller issue, PLEASE FIX IT NOW!!!  

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              sdh0407
              Nov 4, 2022 11:51 PM UTC

              It appears to me that the current problems with this release affects the vast majority of users.  All users on the Windows controller and all IOS users have issues with this release. 

              I wonder how Sonos expects to sell any new speakers to anyone knowing that the current version of the app doesn’t work properly. 

              Adjusting the volume is THE ESSENTIAL function of a sound system controller.  There were many issues with the software before this, but this will bring sales to a crawl and bad publicity to every sonos forum out there.  Just in time holiday gift giving.

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                phobden
                phobden
                Trending Lyricist I
                Nov 7, 2022 8:00 PM UTC

                I have approximately $4400 worth of speakers in my house and several computers in the house.
                It’s not very practical to use android controller.
                I would honestly like to know when we can expect a fix/update to volume problem to version 14.18 of windows desktop contoller.

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                  freester
                  Avid Contributor I
                  Nov 9, 2022 9:39 AM UTC

                  Just adding a ‘me too’ to this issue. Removing the device then regrouping resolves. Temporarily. Looking forward to the fix!

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                  106rallye
                  106rallye
                  Nov 9, 2022 6:24 PM UTC

                  Of course this is a nagging problem. But how does the fact that you own 4400 dollars worth of speakers come in to play? Does this make it somehow worse compared  to someone owning only a 100 dollar speaker? Does this entitle you to a better or earlier solution?

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                  sjw
                  Local Superstar
                  Nov 9, 2022 6:40 PM UTC

                  Does this make it somehow worse compared  to someone owning only a 100 dollar speaker? Does this entitle you to a better or earlier solution?

                  Yes because someone with a 100 dollar speaker doesn't have the problem? 😁

                  Isn't the issue related to group volume?

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