14.18 Broke Desktop Volume Controller

What does it means to “removing the device” ?

The volume control is broken for the group, do I have to reset all my devices to remove from the network and then reconfigure it all ?

I’d read that as ‘removing the device from the group, then re-adding it to the group’, rather than anything more invasive, such as a non-recommended factory reset. 

I’m using the “Phonos Universal for Sonos” app in the Microsoft store for now.  The grouped volume controls work correctly*.  Although the app has no setup features, it has all the needed Sonos control elements.

*The icon for the grouped volume controls is a bit wonky to find.  It is not next to the main volume control.  See second icon from the bottom right that looks like a list icon.

Sonos makes some outstanding products (we have 18 spread all over the home).  We LOVE our Move units, but there’s nothing that causes more grief around here than UPDATES that BREAK or DOWNGRADE the Sonos experience.  Then the LONG DEAD silence that the team hides behind on WHEN OH WHEN they are going to fix these constant interruptions, just causes even more erosion in our view of the entire Sonos ecosystem!  

Can’t control the most common function in Sonos - Volume?  WTH?

Zones now falling out of sync when NOTHING else system-wide has changed… EXCEPT the UPDATE? 

Why does it seem that many of these major updates are 1 step forward and 2 back?  

Please Sonos, we know you're busy, but please oh please VET these updates before you ruin or music playing experience. 

How long does it take to fix a problem with such an essential function?

About 2 weeks ago, Youtube updated their interface, and it created an error that for some people the page would forget that you were logged in, forcing users to sign in over and over again. I went to their forum, about 50 people had complained with the same issue.

Roughly 2 hours later, Youtube had fixed it.

Here we are at Sonos, where people can not adjust the volume of their system since 3+ weeks. How much more basic of a feature is there to an audio system costing hundreds or even thousands of dollars?

Of course not. Just trying to stimulate Sonos to do a fix.

The very same problem here. Group volume control not behaving as it should. Kind of the core feature of the system right after pressing play… Disappointed in Sonos process to communicate to its customers as well as their R&D to foremost prevent these and eventually to get it quickly fixed.

It has for me as well.

Yes. Looking good