14.18 Broke Desktop Volume Controller

Over and out.

Thanks for the lecture. I am open to many possible causes of your issues. But it isn't a problem with the app.

Who are you sorry?

Nice to see established members being so open and welcoming here.

Over and out.

They just keep coming!

I doubt anyone is going to get through to you but you really need to step up your troubleshooting skills and start looking at the bigger picture of things rather than going into a situation already blinkered from your own beliefs that it absolutely cannot be (a) so it HAS to be (b).  

Imagine speaking to Microsoft and saying that you think theres a problem with Windows and they just turn around and say its nothing to do with Windows, its your network, without even doing any troubleshooting.  You wouldn’t be happy would you but thats exactly what you’re doing here, you’re discounting everything else just to support your narrative.

Adding to all this as I too have the issue since the update, even the iOS app version has issues in that what used to be fine motor control for volume levels has gotten very difficult to control. I used to be able to lower volume on my Moves in 1 unit increments and now as soon as I try to hit the general volume level to access individual volume controls a gross change to volume happens and then trying to lower to a specific level (like “1”) as i want to set for sleeping is now much more difficult.

It jumps large increments or to “0” and it takes so much longer to get under control. Then If I get close to “1” the general level goes to “0” and makes any changes impossible until I increment the general volume up from “0” then I can control the individual levels again and repeat as above.. very very frustrating…

LOL

Network problems are networks problems, not app problems - but is the network problem on the Sonos product or is it at the network infrastructure products, that is another question. Sonos isn’t always very capable on surviving (well) on different kind of network setups. There are same category products that do better, and those that do worse. But simply outlining that that problem isn’t on Sonos network & protocol stack is rather silly. I can easily do a valid, working and “correct” network where Sonos has issues and competitor does not. Is the problem then on Sonos or my network?

The volume control issue is not a network issue. It might be app issue, but to me it seems like it would not be - the app just shows symptoms of the problem differently on different OS’s. It would seem to be issue with the S2 O/S.

Maybe we will some day know. Or then we won’t. But a fix will come, eventually. Until then I again struggle using my Sonos setup.

@boogey . That is a reasonable analysis. Sonos does make greater demands on a network than a single device does. The network isn't necessarily faulty, but does have some setting or feature that makes it difficult or impossible for Sonos to work optimally.

For example, if a controller device connects to 5GHz and the speakers are on 2.4GHz, and the router does not bridge the two bands, then the app won't be able to find the speakers. A decent router will bridge the bands - but some don't. Is that a network fault or just a limitation? The router will serve many users without problems.  There are ways round this. I am not bothered whose 'fault' it is. It's a network issue requiring a network solution.

For the avoidance of doubt, I KNOW that the current problem with the desktop volume control is a Sonos bug. It was @Stuow who went off topic by complaining about the iOS app  

We have exactly the same problem on three separate Sonos systems - one at work and at two homes.

It speaks to seriously inadequate software testing if such a bug in something this basic is allowed through to general release; and it’s very dissonant with Sonos’ “high-end” positioning.

Quite amazing.