14.18 Broke Desktop Volume Controller

Lyricist III

I thought I’d add my bit to this as I feel like a lot of other customers on here, I’ve been a Sonos customer for about 10 years and have seen things just get worse and worse with regards to any form of connectivity. The desktop controller is hit and miss with updates, sometimes it will say its failed when it hasn’t and don’t get me started on the IOS App. It used to be really reliable but now I get constant drop outs, speakers aren’t picked up, then they are and the whole system goes off. Considering the amount of money we’ve all spent on the hardware you’d expect the interface to it to be as solid as possible but when they release an update for a product that the main selling point is its sound and the main thing the update breaks is the sound then you have to question if any testing or any form of QC or release process is even being used or follwed.

Before people start saying “reboot” or “its your network”, I can assure them that its not, I’ve been working in IT for about 20+ years so would hope I know what I’m doing by now).

I always know when theres an update available for Sonos too as the system plays up more than usual for some reason.

Would I recommend Sonos - not a chance. I’m annoyed I’ve spent so much money on a system that used to be amazing but now is just a talking point (usually about how bad it is).

Rant over. Lets hope a fix to this is released soon.

IBefore people start saying “reboot” or “its your network”, I can assure them that its not, I’ve been working in IT for about 20+ years so would hope I know what I’m doing by now).

Evidently not, because the problem is with your network.

I always know when theres an update available for Sonos too as the system plays up more than usual for some reason.

That is preposterous. How could that be? I never have problems linked to updates. Not even before they happen.

Would I recommend Sonos - not a chance. I’m annoyed I’ve spent so much money on a system that used to be amazing but now is just a talking point (usually about how bad it is).

You need to get your network sorted out. Please tell us about your setup.

Lyricist III

IBefore people start saying “reboot” or “its your network”, I can assure them that its not, I’ve been working in IT for about 20+ years so would hope I know what I’m doing by now).

Evidently not, because the problem is with your network.

I always know when theres an update available for Sonos too as the system plays up more than usual for some reason.

That is preposterous. How could that be? I never have problems linked to updates. Not even before they happen.

Would I recommend Sonos - not a chance. I’m annoyed I’ve spent so much money on a system that used to be amazing but now is just a talking point (usually about how bad it is).

You need to get your network sorted out. Please tell us about your setup.

@John B - you are funny. Not sure if its intentional or not though. Do you work for Sonos as this is the kind of reply I’d expect from them. You’ve already made up your mind that the problem is with my network without so much as an ounce of troubleshooting?? Any of us that have worked in IT know that end users like yourself are always correct though, usually with comments like “the server is down” because you and only you cannot get email, files etc.

Like I said - funny. No help whats so ever but thanks anyway!

If you give the Community a description of your network devices and connections, and what Sonos devices you have, then there is a good chance that your issues will be resolved.

How do I know it's a network issue? Because the sorts of symptoms your system is experiencing cannot be anything else.

PS from long experience on the Community I have also learned that anyone who says they have worked in IT for 20 years is always wrong about Sonos.

Lyricist III

How do I know it's a network issue? Because the sorts of symptoms your system is experiencing cannot be anything else.

Apart from the countless customers saying that the issue only started happening after the last update.

You should be on the stage. Now that Mock of the Week has finished I need a few laughs.

B

beynym

World-Class Superstar

How do I know it's a network issue? Because the sorts of symptoms your system is experiencing cannot be anything else.

Apart from the countless customers saying that the issue only started happening after the last update.

You should be on the stage. Now that Mock of the Week has finished I need a few laughs.

@Stuow Do you want to get help or do you just want to rant?

He clearly just wants to rant Update 3.18 did break the desktop volume control. But his drop out problems are network related

Lyricist III

How do I know it's a network issue? Because the sorts of symptoms your system is experiencing cannot be anything else.

Apart from the countless customers saying that the issue only started happening after the last update.

You should be on the stage. Now that Mock of the Week has finished I need a few laughs.

@Stuow Do you want to get help or do you just want to rant?

@John B I’ve never said I needed help and I’ve already had my rant.

I’m not ranting at you just calling you out for your shocking “troubleshooting”. You run the danger of being so focused on what you think the issue is that you’re blind to everything else.

Troubleshooting will always start with some degree of “it might be this or it might be that”, its the joy of troubleshooting complex issues because you don’t know where they’re going to take you. If you’re going in with an attitude of “its a network issue, it cannot be anything else” then you’re simply setting yourself up for failure.

@Stuow . You can mock me all you like. I truly don.'t give a **** what you think. You could have a totally robust system but you refuse tbe chance. Who is the real fool here?