Skip to main content
Answered

Why is Amazon HD music saying "requested operation failed" on Sonos?

  • November 25, 2020
  • 9 replies
  • 359 views

This morning Sonos stopped playing Amazon HD.  Amazon HD is working on my computer and on my phone so it’s seems not to be an Amazon problem. Is there a way to fix this?

Best answer by Simon B

Hi folks, Amazon Music’s service outage for playback failure is already fixed and resolved. for future reference, you may also go to our website status.sonos.com to check for any ongoing outage. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

The Sonos community is always here to help.

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

9 replies

  • Lyricist I
  • 2 replies
  • November 25, 2020

Same issue here.  About 30 minutes ago it broke.


  • Lyricist I
  • 2 replies
  • November 25, 2020

Same here.


  • Lyricist I
  • 3 replies
  • November 25, 2020

Same here. Has to be an issue between sonos and Amazon. 


  • Lyricist I
  • 4 replies
  • November 25, 2020

Just happened to me. If you Google the issue it goes back years


  • Lyricist I
  • 2 replies
  • November 25, 2020

Likely a different issue.  That’s a pretty generic error message.


  • Lyricist I
  • 4 replies
  • November 25, 2020

Sonos, do we just wait and hope Amazon fixes this??


  • Lyricist I
  • 1 reply
  • November 25, 2020

Same problem on my end. Other steaming services working ok, but getting the same error message. Hopefully fixed soon. 


Simon B
Forum|alt.badge.img+16
  • Retired Sonos Staff
  • 2028 replies
  • November 25, 2020

Hi folks, Thank you for reaching out, and welcome to the community. Amazon Music currently experiencing a service outage for playback failure. We are working with our team to have this issue be fixed as soon as possible. You can check on the status of the outage from our website status.sonos.com for updates once it has been fixed.

Please, feel free to let us know if you require any further information.

The Sonos community is always here to help. 


Simon B
Forum|alt.badge.img+16
  • Retired Sonos Staff
  • 2028 replies
  • Answer
  • November 26, 2020

Hi folks, Amazon Music’s service outage for playback failure is already fixed and resolved. for future reference, you may also go to our website status.sonos.com to check for any ongoing outage. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

The Sonos community is always here to help.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings