I have had Sonos since ZP100 and have loved it, advocated for it and been a bit of a Sonos evangelist among our friends. I have seen how the reliability of the ecosystem has been reverse proportional with the number of introduced features.
It was a hit to the loyalty when they in 2020 broke the backwards compatibility and forced everyone to buy new units. However, the improved sound experience justified this.
But with the introduction of the new app, there is no longer justification for me to recommend the system. It is unbelievable how many bugs were introduced. 6 months in I still have a MUCH less stable and responsive system than I had before May 2024. Just unbelievably unsatisfactory.
I wish Sonos would try to get back to what it originally was - a high quality product with high quality sound wrapped in high quality UX. I can honestly say that the first and last aspects are no longer existent.
