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WD servers are down

  • April 3, 2023
  • 12 replies
  • 230 views
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I suffered the fiasco a couple of years back with my WD NAS drive and it being bricked. 

In the end, I decided to replace it and I have them another chance - with a My Cloud Home (surely they will be trying extra hard not to screw up again!). 

It arrived last Saturday and I spent Sunday loading my music onto it. Added the My Cloud app in Sonos and it worked fine for 1 day. Then it stopped working. 

After a lot of time spent trying to fix it, I went online to see if it was just me. 

Nope - they have managed to mess the new system up completely too (and a lot of people are very angry). 

Here is the service status alert on their website:

02 Apr 2023OUTAGE

Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.

We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.

April 12, 2023

Everything is back on line and working again now. 

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12 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 9135 replies
  • April 4, 2023

Hi @soulboy 

Welcome to the Sonos Community!

Thank you for the report - I’ve asked that this be reflected in our own status page at https://status.sonos.com

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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  • soulboy
  • Author
  • Contributor I
  • 6 replies
  • April 4, 2023

More info on what has happened... 

They are a victim of a cyber attack. 

https://www.itpro.co.uk/security/cyber-attacks/370369/western-digital-suffers-cyber-attack-shuts-down-systems

Here is their status update page... 

https://status.mycloud.com/os4

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  • soulboy
  • Author
  • Contributor I
  • 6 replies
  • April 4, 2023

Hi @soulboy 

Welcome to the Sonos Community!

Thank you for the report - I’ve asked that this be reflected in our own status page at https://status.sonos.com

 

Thanks Corrie. It's still showing as operational on your link - even though the system is still down. 

Corry P
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  • Corry P
  • Sonos Staff
  • 9135 replies
  • April 4, 2023

Hi @soulboy 

Could you please attempt playback from My Cloud and submit a support diagnostic when it fails? Please then report the given number here. Thank you.

Edit: And - only if you don’t mind - please remove the service from your system, attempt to add it back, and when it fails submit a support diagnostic again. Thanks

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
  • soulboy
  • Author
  • Contributor I
  • 6 replies
  • April 4, 2023

Hi @soulboy 

Could you please attempt playback from My Cloud and submit a support diagnostic when it fails? Please then report the given number here. Thank you.

Edit: And - only if you don’t mind - please remove the service from your system, attempt to add it back, and when it fails submit a support diagnostic again. Thanks

Hi Corry

I had already removed the app while trying to find out what was wrong. 

But I have just tried to reinstall it from the Sonos app. It just takes you to the WD sign in page and you get the same error message as you do when trying to use the system outside of Sonos.

Hope this helps? 

Corry P
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  • Corry P
  • Sonos Staff
  • 9135 replies
  • April 4, 2023

Hi @soulboy 

Having now done that, would you mind submitting a support diagnostic, please? Thanks.

We have now updated our own service status page to reflect the outage - thanks again for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
  • soulboy
  • Author
  • Contributor I
  • 6 replies
  • April 4, 2023

Hi @soulboy 

Having now done that, would you mind submitting a support diagnostic, please? Thanks.

We have now updated our own service status page to reflect the outage - thanks again for flagging!

Diagnostic report

1067784745

Corry P
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  • Corry P
  • Sonos Staff
  • 9135 replies
  • April 4, 2023

Thanks @soulboy!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
  • soulboy
  • Author
  • Contributor I
  • 6 replies
  • April 12, 2023

Everything is back on line and working again now. 

Corry P
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  • Corry P
  • Sonos Staff
  • 9135 replies
  • April 13, 2023

Hi @soulboy 

Fantastic - thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
K
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  • Keithmac
  • Virtuoso
  • 777 replies
  • April 13, 2023

My MyCloud NAS is accessed over local network, doesn't matter what state their server is in.

Ken_Griffiths
  • Ken_Griffiths
  • 22013 replies
  • April 13, 2023

My MyCloud NAS is accessed over local network, doesn't matter what state their server is in.

I guess it’s for those users using the My Cloud Home service in the Sonos App.

 

 

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