I am unable to upload music from iPlayer any more - my IT support person (I pay for support from official Apple technicians) has checked that Sonos is pointed to the right address - any ideas?
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Hi
First, I'd like to ask a few questions to isolate the issue and to help you with some suggestions on what you can follow.
- This is to clarify that when you mentioned iPlayer you're referring to your iTunes, is this correct?
- Are you having issues uploading music to Apple Music? Or are you having an issue uploading music on your iTunes library?
- Is the sync turn on from your iOS device?
- On your iOS device, go to Settings > Music > Turn on Sync Library
I'd appreciate if you can provide more information about your concern. Also, please submit a diagnostic report for us to check. Just include the confirmation number in your response so that we can look up the information.
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