updating music library please wait

Is your system fully updated?

How many tracks?

What speaker are you using for the update? Do you have a more capable one available?

Is that from a desktop controller? Have you tried doing it from an app?

Have you tried refreshing your network and starting the process over?

yes my system is fully updated

i have close to 1000 tracks 

i am using desktop controller. on the app, add shared folders is grayed out 

i have always used desktop controller to add my folders 

yes i did refresh but the when i go to the app i still updating music library

i also restarted and reinstalled sonos 

also i just reset my pc 

i had backed up my files on google drive and downloaded them once my reset was complete

fixed i factoery reset all my speakers and reconnected them

Good that you are okay now. Since you reset everything (resetting Sonos should only be needed when Sonos explicitly asks you to) it will forever be unclear what the real problem was.

Its still happening 

Maybe call Sonos?

And there is why Sonos and most users here (but not idiot AI bots) tell you not to Factory Reset.

It usually makes things worse and rarely fixes anything.

When it is approriate or necessary to use it is called out as such in the Sonos documentation.

I will try that next

What do you mean “add shared folder is grayed out”?

Maybe a screenshot or photo of the greyed out setting screen?

Usually that is a side-effect of something not being on the latest software or firmware but you said all was up to date so it is confusing.

What firmware version are your Sonos on, what app version are you running and what is the version of the desktop controller?