unable to add Spotify family members

Hi ​@WoollyOBE 

Welcome to the Sonos Community.

I am sorry to hear of the troubles you have had with adding multiple Spotify accounts to your system.

The instructions on the page you linked to are up-to-date and correct, however.

If you have multiple devices with different Spotify accounts signed into the Spotify apps, you may find it easier to add each account to Sonos using each matched controller, but you should still be able to add multiple accounts from one device.

How exactly is the process going wrong for you? Can you provide screenshots?

Or, you may find it simpler to get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Hi

think you maybe misunderstood my message. I have 1 Spotify account not multiple. It is a family account and I am the principal user. Once I authorise my account to use there is no option to add the further users, this was an option previously. Once they were added all you needed to do was open Spotify on Sonos, then choose the user from the drop down. In regards to the linked doc, there is now no option to select “Your Services” from the Home Screen.  If anyone out there has followed the Sonos instructions to add family members onto the Spotify service on Sonos I’d be grateful to find out how. Looking forward to your response. 

Great sounds good. I’ll try that. 

This worked, fantastic. It’s not how we set it up originally, however it worked. Many thanks for the assistance.