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Answered

Unable to accept T&C's in the new app!!!

A

Since the new version of the app I am unable to access my Sonos system as when I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. This is the same on both my Android tablet and my iPhone. Both tablet and iPhone software is up to date.

Come on Sonos team there have been too many issues in the recent past from the Alexa issues with the Era 100 to this!!

Can somebody please help me reconnect to my Sonos System 

This is just sooo frustrating!!

 

Thank you

Best answer by jgatie

Scroll until you get to the end of the T&C, the Accept button will light up then. 

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27 replies

jgatie
  • jgatie
  • 27674 replies
  • Answer
  • June 10, 2024

Scroll until you get to the end of the T&C, the Accept button will light up then. 

D
Airgetlam
M
3 people like this
  • D
    daveande
  • Airgetlam
    Airgetlam
  • M
    Mayco
A
  • AllanST
  • Author
  • Contributor I
  • 5 replies
  • June 10, 2024

Thank you

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
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Forum|alt.badge.img
  • daveande
  • Contributor II
  • 11 replies
  • June 15, 2024

Thank you so much. This was driving me crazy!

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  • Mrskit
  • Lyricist I
  • 2 replies
  • July 2, 2024

This doesn’t work for me. I’ve tried deleting and reinstalling app as well. Any suggestions? Really fed up!

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2 people like this
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    Dberry
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    Mayco
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  • Rhonny
  • Prodigy II
  • 1893 replies
  • July 2, 2024

What happens to Accept when you scroll to the very bottom?

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  • Mrskit
  • Lyricist I
  • 2 replies
  • July 2, 2024

Nothing, stays greyed out.

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2 people like this
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    Dberry
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    Mayco
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I have scrolled to the bottom still greyed out. Can someone help?

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2 people like this
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    Dberry
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    Mayco
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  • nickrp
  • Contributor I
  • 4 replies
  • July 3, 2024

same here whatever i do, reinstall, read on app or read on website-accept button not active

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3 people like this
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    Dberry
  • M
    Mayco
  • M
    Mr KK
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  • Dberry
  • Lyricist III
  • 6 replies
  • July 3, 2024

I’ve scrolled, reinstalled the app - button stays gray. Apple iOS. Great speakers, crap software. 

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1 person likes this
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    Mayco
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  • Mayco
  • Contributor I
  • 2 replies
  • July 4, 2024
Mrskit wrote:

This doesn’t work for me. I’ve tried deleting and reinstalling app as well. Any suggestions? Really fed up!

The same to me

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1 person likes this
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    Dberry
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  • Mayco
  • Contributor I
  • 2 replies
  • July 4, 2024
Mayco wrote:
Mrskit wrote:

This doesn’t work for me. I’ve tried deleting and reinstalling app as well. Any suggestions? Really fed up!

The same to me

 

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1 person likes this
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    Dberry
Corry P
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  • Corry P
  • Sonos Staff
  • 8531 replies
  • July 5, 2024

Hi @Mrskit et al

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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1 person likes this
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    Rhonny
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  • Dimi
  • Lyricist I
  • 1 reply
  • July 8, 2024

Hello!

Any updates on this matter - it really is becoming a bit frustrating?

Kind regards,

D.

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  • Dancar
  • Lyricist I
  • 1 reply
  • July 8, 2024

Set your font to smallest and go to display and brightness > Display Zoom to Default. This worked for me on my Iphone

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  • Mr KK
  • Lyricist I
  • 1 reply
  • July 9, 2024

Dancar, thank you! The Display Zoom to Default was what finally got the accept button to show. Just making the font the smallest did not work alone. 

P

Same issue, show stopper !!! unable to accept t’s C’s tried everything!!!!!! Help please, just bought move 2 , after wasting 2 hours trying to set it up feel like getting my money back. Not acceptable

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  • Rhonny
  • Prodigy II
  • 1893 replies
  • July 10, 2024
Prawle Dingo wrote:

Same issue, show stopper !!! unable to accept t’s C’s tried everything!!!!!! Help please, just bought move 2 , after wasting 2 hours trying to set it up feel like getting my money back. Not acceptable

When you say you have tried everything, does that include adjusting the Zoom level in your device settings??

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yes

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on line to tech support now, estimated wait time 15 mins!

 

P

Have got it to work, needed to reset to default settings and save..! Thanks for pointing me in the right direction, this is a problem with other systems as well… its an Apple issue by look of it

 

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  • Mirt
  • Contributor I
  • 2 replies
  • July 17, 2024
Corry P wrote:

Hi @Mrskit et al

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

Need to scroll to end of screen - really to the very very end -  it’s not obvious

 

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1 person likes this
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    Maggiestormzy
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  • Bjones
  • Lyricist I
  • 1 reply
  • July 19, 2024

Have tried all of this and please don’t tell me to scroll to the bottom.  Latest app up dates have been a disaster.  System has become laggy and unresponsive with no other changes than the app. Now we are completely locked out.  Let’s get this fixed please.

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  • Rhonny
  • Prodigy II
  • 1893 replies
  • July 19, 2024
Bjones wrote:

Have tried all of this and please don’t tell me to scroll to the bottom.  

Then there is not much more anyone can advise, if you 100% definitely have adjusted the font size to its smallest and set the phone display size to Default in the settings. 

Bumper
  • Bumper
  • 1767 replies
  • July 19, 2024
Bjones wrote:

Have tried all of this and please don’t tell me to scroll to the bottom.  Latest app up dates have been a disaster.  System has become laggy and unresponsive with no other changes than the app. Now we are completely locked out.  Let’s get this fixed please.

There have been other posts by owners who have not had magnification or font size adjustments who just can’t get it to work. If this sounds like you I would contact support. 

J
  • Jaf4040
  • Lyricist I
  • 1 reply
  • September 10, 2024

This is totally unacceptable!! WTF are you people thinking. I’ve spent 2k on your systems that at one point worked fine. Now piece of crap. If there isn’t a class action lawsuit by now there should be. Why can’t I accept the t&c and don’t tell me to scroll to the bottom and change font size. FIX IT!! Once a fan, not anymore. Sad

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