Skip to main content
Answered

Trueplay issue after New Updatz

  • May 8, 2024
  • 4 replies
  • 168 views

Last Update, was ok,  not very easy to add my Arc , mini sub , and 2 One Sl. 

Trueplay with my ipad dont want to start. I have 1 start of thèse but no sound for calibration and it stop few second later. NOw it feeze before the beginning of calibration 

Best answer by Airgetlam

Odd. I ran TruePlay twice after updating to the new S2 app, which makes me wonder if your issue is local. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Airgetlam
  • 44732 replies
  • Answer
  • May 8, 2024

Odd. I ran TruePlay twice after updating to the new S2 app, which makes me wonder if your issue is local. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


  • Lyricist I
  • 2 replies
  • May 10, 2024

Same problem app stops during calibration 


  • Author
  • Contributor I
  • 1 reply
  • July 16, 2024

Now problem is solved.  Thank's a lot


  • Lyricist I
  • 2 replies
  • July 16, 2024

Problem also solved. Herinstal the app