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Answered

the system

  • October 14, 2024
  • 4 replies
  • 103 views

Once again you do an update and the system is crap.  Speakers. Dropping out all the time 

take for ever for the app to connect to my music and radio stations go off more than on.  
 

adjusting speaker levels take for ever. Open up the volume and by the time you get to the speaker you want it closes and you go again 

we never had any of these problems.   Bought new speakers and other bits. Wish now I never did 

 

come on sort this out 

Best answer by Airgetlam

I suspect you have local network issues, certainly everything you’re complaining about point in that direction.

My first step would be to unplug all Spain’s (ok, I meant your, but am leaving Spain here, as it makes me laugh out loud)  devices from power, then reboot your router. Wait two minutes before plugging back in the Sonos devices to power.

If that doesn’t resolve your issues, I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Edited with a correction… thanks for making me laugh ;) 

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4 replies

Airgetlam
  • 44718 replies
  • Answer
  • October 14, 2024

I suspect you have local network issues, certainly everything you’re complaining about point in that direction.

My first step would be to unplug all Spain’s (ok, I meant your, but am leaving Spain here, as it makes me laugh out loud)  devices from power, then reboot your router. Wait two minutes before plugging back in the Sonos devices to power.

If that doesn’t resolve your issues, I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Edited with a correction… thanks for making me laugh ;) 


AjTrek1
  • 7326 replies
  • October 14, 2024

@Airgetlam

Good suggestions on point as usual. Question….are you planing a trip to Spain? 😂

  • “My first step would be to unplug all Spain’s devices from power, then reboot your router. Wait two minutes before plugging back in the Sonos devices to power.”

 


Ken_Griffiths
  • 22011 replies
  • October 14, 2024

I think the ‘Spain’ thing here might be all my fault… I’ll let Bruce explain.

(…or see this LINK)


Airgetlam
  • 44718 replies
  • October 14, 2024

Sigh…I appear to be having a similar day as @Ken_Griffiths ;) I’ll go fix the post (if I can, there is a timeout on that, I think).