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I raised this 6 months ago (

), but then was hit by the new and “improved” app, so stopped looking into this for a while.  Now back and hoping to get some advice.

 

Nothing has changed in my set up - still using SonosNet with a Play:3 as the speaker hardwired to the router and a mix of Play:1s and Sonos Ones around the house.  2 x Unifi APs hardwired to the router (so not a mesh network).

 

Still get the issue with whichever speaker is playing music, the app loses the speaker so it either shows nothing playing (no album artwork, no controls enabled etc.) or the room itself disappears for a minute or two.  The only way to stop/start the music is directly on the speaker controls.

 

This is only an issue with the Sonos App.  If i used Spotify and connect to the speaker through their app, I have no issues.

 

Any advice on how to resolve this?

To rule out any network related issues, can you follow the steps in my post below:

If the problem persists, than please let us know and we can try some other steps.

Thanks ​@UKMedia but I’ve previously read and followed your post (thanks!).  All of the speakers have reserved IP addresses in the router.

Okay, so we should be able to rule out network conflicts then. 👍

Have you tried force closing the App, reboot you phone and trying again?  If, this doesn’t resolve the issue, I suggest that you contact Sonos support, as they have further diagnostic tools available.

Thanks for the response.  I tried this a couple of times over the weekend and restarting the phone makes no difference.

The app does recognise the speaker eventually - it seems the only way to get this to happen is to keep the app active for a couple of minutes.

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