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system has stopped playing from my Apple music purchases list

  • December 15, 2024
  • 3 replies
  • 42 views

system has suddenly stopped playing from my Apple music purchases list. In the Sonos app a pop up says: Can't play "Julekveldsvise."
( a track on the norwegian Christmas music album ) It's not encoded correctly.

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3 replies

Airgetlam
  • December 15, 2024

I’d try deleting the local file, then re-download it from Apple. It may have DRM on it, which Sonos can’t interpret (but Apple Music can). A ‘newer’ version of the file may not have DRM on it. 


  • Author
  • Contributor I
  • December 16, 2024

 

So I deinstalled the album (didn’t delete it) then downloaded it again. No change. Then deleted it. Reinstalled but the tracks just won’t play using the Sonos app. Downloaded a different album of theirs with many of the same tracks which must be Sonos compatible. All good. Thanks.

Jane


Airgetlam
  • December 16, 2024

Odd. I’d still guess some DRM remaining on those tracks, but I don’t have access to all the data, so who knows. It will remain a theory.