Hello everyone,
Lately, I've noticed the volume level seems lower when integrating Sonos and Spotify. I've tested this on several Era 100s, Fives, and Sonos Ones, and I find myself needing to increase the volume significantly compared to last week. Do you know if there have been any recent changes to the Spotify integration volume? This occurs whether using Spotify Connect and the Sonos app. Do you have the same feeling?
Hey hey folks! Someone on Reddit called this out as well, so I did some digging to investigate what has changed. The short answer is that the volumes is perceived lower due to volume normalization.
Now for the longer answer:
Spotify gives us a volume normalization gain value to apply to each track. Earlier this year, we began applying this gain value whenever users use Spotify Connect. This change was needed because it helps with cases like loud advertisements that play between tracks, which can be very apparent and annoying, especially for free users. They might have experienced a jarringly loud ad when all they wanted was to listen to some chill, relaxing music.
Most of the gain values provided by Spotify are negative, which means they lower the volume. That’s why many users perceive this decrease in volume as a drop in quality, which isn’t the case.
I’ve just got a Move 2 and tried both the app and Spotify Connect. The difference is huge: volume is much lower and quality worse with Spotify Connect. Playing the same songs through the Sonos app makes them clearer and more vibrant.
Using AirPlay also improves quality compared with Spotify Connect.
I’ve just got a Move 2 and tried both the app and Spotify Connect. The difference is huge: volume is much lower and quality worse with Spotify Connect. Playing the same songs through the Sonos app makes them clearer and more vibrant.
Using AirPlay also improves quality compared with Spotify Connect.
I confirm using AirPlay retains quality and volume levels, crisp n clear 👌
Has there been any updates on this issue?
I've been dealing with it since the start of last year and it's very annoying.
We need a toggle in Settings to customize this behavior. Having to readjust volume every time I switch between TV & Spotify Connect (which is pretty frequent throughout the day) is just as bad of an experience for subscribed users as it is for Free users who can experience loud Ads between tracks. Jumping from Spotify Connect to TV audio can be very loud too and annoying to the people sharing the household if volume wasn’t adjust before playing TV.
P.S. It’s insane to expect people who are buying premium speakers, such as Sonos Arc Ultra, to not have a premium music service subscription, and favor/tailor the experience accordingly.
+14Has there been any updates on this issue?
I've been dealing with it since the start of last year and it's very annoying.
Yup!
Nothing major, but I got word we are looking at a fix at the moment and should have it ready to launch within the next few months, provided we don’t hit any bugs with the implementation, of course. There is no fixed date yet, but I’ll make sure we call it out once the fix is ready.
Has there been any updates on this issue?
I've been dealing with it since the start of last year and it's very annoying.
Yup!
Nothing major, but I got word we are looking at a fix at the moment and should have it ready to launch within the next few months, provided we don’t hit any bugs with the implementation, of course. There is no fixed date yet, but I’ll make sure we call it out once the fix is ready.
Thanks, Mike! Appreciate the update.
Glad to hear that it's being worked on.
Has there been any updates on this issue?
I've been dealing with it since the start of last year and it's very annoying.
Yup!
Nothing major, but I got word we are looking at a fix at the moment and should have it ready to launch within the next few months, provided we don’t hit any bugs with the implementation, of course. There is no fixed date yet, but I’ll make sure we call it out once the fix is ready.
Very good news, what you mention. I hope it gets resolved soon. It’s already been many months with that volume difference compared to the rest of the services.
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