More than 3 weeks and no updates?  I have been patient with the constant interruptions hoping Sonos would fix this but it appears that isn’t going to happen anytime soon and using connect is not the answer.  Is there any update on getting this addressed?

Mine started off skipping songs, etc but now over the past few days it’s getting worse, songs stuttering on and off through playback now. 
It’s that annoying I’m having to just turn it off? Never had any problems and loved my set up until a few months back but proving to be to frustrating and annoying at the minute. 
I was going to get a roam but not bothering with that now.

I've been experiencing the same problem for a few weeks now. That a song on Spotify is skipped. See also a notification in the app that the connection from Spotify would be broken. I don't have that problem with other services or with local music.

Hi @Guidoooh 

If it’s the problem I’m thinking of (and it sounds like it is), it was fixed 2 weeks ago. Please make sure your Sonos system software is up-to-date:

From the Settings tab, tap System > System Updates > Check for Updates.

If that doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Solved the problem with the help of support 

Have had the same issue as others for 3 years+ now and my Sonos is unusable with Spotify, which is the only place I play music from. The problem just suddenly started happening one day.  Whether I play from Spotify app OR Sonos app the tracks skip, stutter, stop all together, and randomly miss out certain tracks. My partners phone posts fine, mine doesn’t (both updated and recent iPhones), neither does my Mac laptop. I love music, was a fan of Sonos for the first year or so we had it ……but now nothing: why is it taking over three years to resolve an issue so many are experiencing? What do we need to do to get the brand to take this seriously? 

You claim to have had this issue for 3 years and it makes it unusable, and yet this is your first post on the forum. Hmmm, ok. As has been said four posts above, you need to contact the Sonos tech support folks.

Randomly jumps to next track while using Spotify. Usually multiple times within a few minutes and just after a few seconds of playing a track.

#473125029

Hi @JohanL 

Your speaker is reporting that your router isn’t performing certain networking tasks reliably. I recommend you unplug your router for at least 30 seconds, then plug it back in again.

Hi

I fairly regularly have drop-outs with spotify - sometimes just for a few seconds, sometimes the track skips completely after a longer pause. I’ve just had two in fairly close succession.

I have submitted diagnostic 1466478496

Phil

Hi @Hatclub 

Please remove power from your router and Sonos devices for a full minute, then turn the router back on. Once the WiFi is available again, please power on the ethernet-wired Main Office speaker and wait for a solid white light before turning on the other speaker.

If the issue returns, I recommend you get in touch with our technical support team directly.

I hope this helps.

Diagnostics # 51926055

Our Sonos will work fine most days and then randomly will skip every other song and then play the next song will start 20 seconds into the song. We music via Spotify through the Sonos app.

Hi @OIH 

Your diagnostic is devoid of speakers, indicating networking issues. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

I got the same issue.

I will try to remove sonos controller this week end if it can help.

Diagnostic : 2036621421

Hi @Alain 

Your Bureau speakers are having trouble receiving the data stream fast enough for uninterrupted playback.

I recommend you reboot your router by removing power for a full minute.

Test playback a few minutes after WiFi returns, and if it’s already better, then I recommend you just reboot your router several times a year.

Normally I’d suggest reducing interference, but there’s no indication of that being a problem. Just in case, however, please ensure your router and Bridge are at least 1m apart.

Finally, it looks like your Playbase might be in the same room as the Bridge - if it is, if nothing else helped, and if you can, please try connecting the Playbase to the router with ethernet instead of the Bridge.

I hope this helps.

Thanks for helping.

Sonos controller is directly connected to the router with an ethernet cable. PlayBase 1 are not in the same room.

Looks like some tracks are hardly read as other ones are always read at first try. You never noticed that before ?

New diag : 2092177498.

Hi @Alain 

To be clear, are you saying that it seems to be particular tracks on Spotify that won’t play reliably? No, I have not noticed that before.

How is performance from other sources, like Sonos Radio, for example?

As you mentioned, trying out WiFi rather than using the Sonos Bridge might be the way to go - the Bridge is an old product, and no longer up-to-scratch for some uses/environments. Please go to Settings > System > Network > Wireless Setup to set your system up for WiFi, and just unplug the Bridge from power to make the transition. Simply powering the Bridge back on again (with it connected to ethernet) will take your Sonos system back off WiFi.

I can’t say, I am using Deezer, not spotify or Sonos radio.

I will try to remove sonos bridge this week end, but it means I need ethernet cable from router to playbase5 which is not so easy

Hi @Alain 

This thread is relating to playback issues on Spotify, not Deezer. I recommend you start your own topic by visiting Ask A Question, should you need more help.

Note that to put your system onto WiFi, you won’t need any further ethernet connections - no need for a cable from the router to the Playbase. Please follow the instructions in my post above.

Due to the age of this thread, I am now closing it to further activity. Should anyone be having playback issues on Spotify, please start a new topic, or join a more recent one.