The Sonos app on my iMac tells me it has found an update. I go through the process and it says “Sonos Update failed. An unexpected error occurred, please try again”.
I’ve deleted and reinstalled the app and it still tells me there is an update and then takes me down this endless loop.
Best answer by Glovercom
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Would you be so kind as to tell us which MacOS version your iMac is running, and which Sonos app version?
It’s also possible that the ‘update’ that fails is the update of your speakers, and not the controller, so it might be useful to tell us which Sonos speakers you have. In fact, there would likely be a lot of value in you submitting a system diagnostic within 10 minutes of experiencing this problem, and calling. Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
I’ve had the same problem for every update. I end up having to delete the app and just install it manually. It never wants to updated on it’s own. After I verify my user credentials it always says, “And Error Occurred. Try again”
Apple changed the way that they allow software to “self update”in a recent release (say the last 6 months?). There’s a few threads around where there’s suggestions about changing file permissions on one of the files that Sonos uses, but I don’t have this problem, so I’m not 100% sure what that file name is. I’d just look for “Mac Update” and see what either the forum software returns, or better yet, what Google returns for this forum.
When I update, I just choose the “check for updates” feature on the controller, and it works for me. Running S2, and Ventura 13.2.1
I have this problem too, in spite of uninstalling and reinstalling the app.
Sonos, can you please look into this?
Hi! Try checking and authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Let me know if this works!
This should work if you're currently on Mac OS Ventura. Otherwise you need to uninstall the app then reinstall the latest version in this link: https://support.sonos.com/en/downloads
Hi! Try checking and authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Let me know if this works!
That worked for me.
However, how come e.g. Chrome can update itself without this permission?
Please Sonos.
I see it as a restriction of sort by Mac devices or part of their device setting or security.
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