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Answered

Sonos stopped connecting to Music Services

  • November 14, 2019
  • 3 replies
  • 797 views
P

Hi 

My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.

Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.

Based on other answers, I have tried:

  • reinstalling the Sonos app
  • rebooting the router, Sonos Bridge and Sonos speakers & Connect

Nothing seems to work and I still get the same message under Music Services.

I ran a diagnostic after trying all these things again - the code is 1669624089.

Thanks for any advice!

 

 

Best answer by Potemkin

Thanks for the replies - I messed around a bit more with the setting and reconnected to the router again.

now all works again!

 

thanks again!

 

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    3 replies

    Airgetlam
    • Airgetlam
    • 44817 replies
    • November 14, 2019

    Take a look at your Sonos account settings. If there is no region associated in it, you won’t see any services.

    Bruce
    controlav
    Forum|alt.badge.img+24
    • controlav
    • Lead Maestro
    • 7885 replies
    • November 14, 2019

    What OS is your controller running on? Add Music Service is now unavailable on old stuff eg Android 6.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    P
    • Potemkin
    • Author
    • Contributor I
    • 1 reply
    • Answer
    • November 14, 2019

    Thanks for the replies - I messed around a bit more with the setting and reconnected to the router again.

    now all works again!

     

    thanks again!

     

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