Skip to main content
Answered

Sonos Mobile App / Why?


Did you find what you were looking for?
Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

46 replies

  • 19684 replies
  • September 14, 2024

Your Google units are  not "signal boosters". They arre a mesh network. 

If you think they are just signal boosters it's no wonder you don't seem to get what's wrong here.


Forum|alt.badge.img
  • Author
  • Contributor I
  • 18 replies
  • September 14, 2024

I’m diggin through my very limited Xfinity account settings for wifi and can’t find anything that would allow me to select modem only, or even disable DHCP

 

Checking settings on both the website and mobile app, nothing so far. 


  • 19684 replies
  • September 14, 2024

Please post model number of router


  • 19684 replies
  • Answer
  • September 14, 2024

Forum|alt.badge.img
  • Author
  • Contributor I
  • 18 replies
  • September 14, 2024

Was finally able to get all 4 devices on the same system by bringing everything upstairs, factory resetting them all, plugging them directly into the modem. 

 

The two devices staying upstairs seem to be working fine. The other two I unplugged and brought back downstairs are still on the system, but in *Not Connected status. They just won’t connect

 

I think I might be done 


  • 19684 replies
  • September 14, 2024

Bridge mode is modem only mode by a different name.


  • 19684 replies
  • September 14, 2024

Just enable bridge mode on your cafinitu router and stop wasting time doing random pointless things!!!


Forum|alt.badge.img
  • Author
  • Contributor I
  • 18 replies
  • September 14, 2024

yea, I was able to login to the xfinity admin finally, had to dig for that. The definition of the bridge mode basically said it would turn off all connections aside from the main modem like you mentioned which would have been good for resetting the devices. But I was able to do that thru the factory reset. Now that I have all devices are on the same connection so that they can all be on the same *System, two of them are simply out of range. In other words, I need my signal boosters on and working to use devices downstairs, but unfortunately won’t be manageable through one Sonos system.  One option could be getting on a new phone, setting up a new account/system for downstairs only. Just won’t be able to have a full-home surround system for music. 


  • 19684 replies
  • September 14, 2024

Everything you have tried so far has been completely pointless. It's just one router setting. One tap on your mobile. Please don't give up now!!!!


  • 19684 replies
  • September 14, 2024

What are you talking about?

Have you enabled bridge mode?


Forum|alt.badge.img
  • Author
  • Contributor I
  • 18 replies
  • September 14, 2024

 

Okay, so enabling Bridge Mode shuts everything down.  Then I reboot everything while it’s down? Do I go back in and turn Bridge Mode off afterwards? 


  • 19684 replies
  • September 14, 2024

You need to connect everything to your Google mesh wifi. That is your wifi network now.

You should have a Google wifi network available for your phone to connect to. Do you?. 

You WANT to shut those things down that  it says it will shut down


Forum|alt.badge.img
  • Author
  • Contributor I
  • 18 replies
  • September 14, 2024

Alright man, thanks again for all the help. You really should be getting paid for this

 

Unfortunately I’m giving up for now. I just turned on bridge mode and it shut everything down, couldn’t get anything connected. 

 

Had to reboot the router, turn bridge mode off and finally got my network back. Had enough of the fam yelling at me for one morning


  • 19684 replies
  • September 14, 2024

OK  With bridge mode enables you won't be able to connect anything to your Xamfinity wifi. That is the point. But you should be able to connect your phone and Sonos to your Google mesh wifi.

But I can understand your frustration.  I suggest that if you feel like another go you call Sonos Support to talk you through it.

Good luck


press250
Forum|alt.badge.img+14
  • Prodigy III
  • 633 replies
  • September 14, 2024

Hi @Arkaeden, putting your Xfinity box into bridge mode is a great idea all around, independent of your Sonos system. As it stands, your Xfinity Wi-Fi is competing/interfering with your Google Mesh Wi-Fi … plus many of your family’s devices are connecting to the weaker/slower Xfinity Wi-Fi.

Granted, moving all your family’s devices off of Xfinity Wi-Fi and onto Google Mesh Wi-Fi is a PITA. But that is a one-time thing. Write down the SSID and password of your Google Mesh Wi-Fi so that every time a device fails to connect to Xfinity Wi-Fi you’ve got all the information at your fingertips. Better still, before you put the Xfinity box into bridge mode make an effort to switch as many devices as you can onto Google Mesh Wi-Fi.

Your home network will be all-around better once you’ve “turned off” Xfinity Wi-Fi.


Forum|alt.badge.img
  • Author
  • Contributor I
  • 18 replies
  • September 14, 2024

Thanks again


Forum|alt.badge.img
  • Author
  • Contributor I
  • 18 replies
  • September 14, 2024

“Granted, moving all your family’s devices off of Xfinity Wi-Fi and onto Google Mesh Wi-Fi is a PITA.”

 

This is what made me put on the breaks.. lol. We have at least 50 devices / smart home, etc.

 

But what i didn’t realize is that Google Mesh and XFinity were two separate things. I like your idea of gradually moving everything over to Mesh first, then turning the bridge on when nobody is home. 


  • 19684 replies
  • September 14, 2024

One thing that MAY work and save a lot of hassle.  Enable bridge mode on the Xafinity router.  Change the Google WiFI SSID and paasword to be identical to those of your Xafinity router.  Retire to a safe distance.


  • 19684 replies
  • September 14, 2024
Arkaeden wrote:

“But what i didn’t realize is that Google Mesh and XFinity were two separate things.

Not “things”. Networks.

 


  • Lyricist II
  • 4 replies
  • December 10, 2024

problem is not with router its with the app. i have the same problems and my system work flawless through the web app. https://play.sonos.com/en-us/web-app


Stanley_4
  • Lead Maestro
  • 11223 replies
  • December 11, 2024

Once you are 100% sure what the problem isn’t you are likely best of calling Sonos Support and having them sort out the issue.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings