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SONOS has seriously dropped the ball

  • January 17, 2025
  • 3 replies
  • 80 views

I’ve had my sonos system for about 5 years now. I’m done!! starting to look for an alternative music system. All the hardware is great!! The controller is so infuriating to say the least!!! I am so very sick of “The requested operation is not available, try again” or any number of other catchy phrases given to not play any music!! This was so easy in the beginning, it’s not like I have a bunch of playlist, or custom anything from anything else. Just want to listen to music with no commercials. Now every single time I open the controller on my computer or phone I get the same song and dance… Or none I should say.

However, if I ask alexa she will play just about anything I want. Unfortunately sometimes it comes out of the hockey puck or desk talk to gadget so I have to tell her to turn it off, get up, go into the kitchen where my sonos speak is and ask there… Is it really too much to ask for the music I want when I want it? After all, isn’t that why I spent the money to buy this system??

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3 replies

Ken_Griffiths

If the voice requests to play music playback on your Alexa puck and not your Sonos products you need to enable an Alexa group to play to your Sonos room(s) see attached example group and set the groups playback options to ‘ALWAYS’ otherwise you have to include the group name.

If you’re continuing to have issues with the App and/or your Sonos devices and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Their App seems to be working perfectly okay here, but I guess different setups, hardware and Home networks can vary.


  • Lyricist I
  • 2 replies
  • January 18, 2025

I’m done too. I’ve given them 6+ months to fix the app and network issues. They made some minor improvements and now the old problems are back. Besides Bose can anyone recommend a new home speaker system?


Ken_Griffiths

Not sure why anyone would choose to move away from their Sonos speakers, if they have them setup in their Home, as the hardware is (still) excellent and has not changed as far as I’ve seen in the past six months and the Sonos App is merely a ‘remote’ controller to initiate playback of audio on their speakers. It’s not even a ‘music player’ App.

Even without the Sonos App, there are still all these options to play music/audio on Sonos speakers…

I’m not about to part with cash for something like Bose, or any other speakers when I still have all these options to playback my chosen audio on my Sonos Home devices. That said, I’m not having any issues with the Sonos App here as it seems to work fine, but appreciate different setups, hardware and Home networks can vary.

As I mentioned earlier, if anyone is continuing to have issues with the App and/or their Sonos devices and can easily reproduce things, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact


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