benjtek,

The blinking white status LED had two main meanings…

• Sonos product is booting up after being plugged into power.
• Sonos product is waiting to receive an IP address from the router.

I suspect it’s the first one in the list above, which makes me think the ‘Connect’ might be faulty in some way, but I would first try increasing the Line-In buffer size/(Audio-Delay) (if applicable) to begin with (in the Connect room settings) and/or try compressed line-in audio. 

Maybe also try a different WiFi channel (that’s assuming it’s not running on SonosNet) and make sure there isn’t anything nearby that might interrupt its WiFi connection.

If the issue persists, I would submit a Sonos diagnostic report and post it’s reference back here and then contact/chat to Sonos Support Staff via this LINK.

i already put audio delay to “max 2000ms”, switched to “compressed audio”, and changed wifi channel (channel 1) and the problem is still there.

What can i do now ?

Thanks,

I would submit a diagnostic report from your system and contact/chat with Staff via the link in my earlier post. They can check the diagnostic to see if there is a hardware fault with the ‘Connect’ - it’s best to submit the diagnostic whilst you are seeing the ‘Connect’ in the App.

Sorry i’m not sure to understand :

you will submit diagnostic or i ? I don’t uderstand what i have to do ? Do you need serial number ?

Sorry if I wasn’t clear - you need to submit a Sonos diagnostic report. The link in my first post or this LINK explains how to do that. Post the reference number back here in this thread and then contact/chat to Sonos Support Staff via this LINK.

Hope that helps to clarify things for you.

Ok i submit diag report: 

1601970460.

Okay, so if you can follow the link provided and speak with the Support Staff to see what they can glean from your report. Hope you get things sorted.