Sonos app stopped recognizing playlists on Tidal

Spoke with support 11/1/25.   Claimed their programmers are working on it.  No time frame given.   You won’t get this alert on support chat.  Anyone who’s been with Sonos brand at least five years (myself 15+ and patience is waning…) knows this isn’t Tidal, your phone manufacturer, or aliens.  It’s a simple lack of Sonos application quality control.  Recommend scrolling down to the bottom of the support page on chat.  There you’ll find the ceo email address.  If you believe a human will actually consider your feedback drop the mailbox your opinion!

Hello everyone....on 11/6/25 I contacted the company director because this issue is affecting multiple users. I am sending the answer below:

Thank you for contacting Sonos, and the office of the CEO. I'm a senior member of the Sonos Customer Experience team.
My name is Tim S, I am a supervisor here at Sonos and I will be handling your escalated case.

I fully recognize the significance of enjoying your playlists without interruption, and I appreciate you reaching out to us.

The issue with Tidal has been identified by our team. When you initially contacted us, reports of this problem began to emerge, and on November 3rd, our support agents were formally notified. This explains why you were not informed during your earlier contact, as we were still gathering information about this developing situation, which is now confirmed as a known issue.

Our engineering team is actively collaborating with Tidal to resolve this matter promptly. At this time, we ask for your patience, as we cannot yet provide a definitive timeline for the resolution. However, please be assured that this problem is being addressed with priority.

With best regards,

Tim S
Sonos | Supervisor | Customer Experience | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community.

Well done, hope they fix it soon. 

Add me to the list of dissatisfied customers. I have experienced the exact same problem and have tried all the listed possible solutions- to no avail. Thanks to Palco for uploading the problem up the command chain to someone responsible. I look forward to getting an answer. Meanwhile, I’m doing the unthinkable and considering Spotify if this doesnt get resolved soon.

I have Sonos on my Apple phone and have same problem as everyone else.  However I discovered if I scroll down Your System past Your Services, Sonos Favorites, Top Tracks and go to Add Songs to Tidal Playlist, that my playlists are there.   It’s a dumb way to access the playlists.   I should be able to click on Tidal, then My Playlists.     Sonos has a rocky relationship with Tidal.   One of them should just each other and get over themselves.   

Tidal are in control of displaying their content within the Sonos app.  Sonos supplies the API (SMAPI), the service is in charge of the implementation/look-and-feel.  See this link:

https://docs.sonos.com/docs/content-on-sonos

Thanks for the suggestion. It wouldn't work for me, as it wouldn't show alo my playlists. Between that and Sonos not playing my local files, even after it played them a couple of days ago, I've decided to ditch both Sonos and Tidal and just play my local songs by Bluetooth through my receiver directly. Will save me a few bucks and a helluva lot of aggravation. Will just download new songs into my local drive and go that way. Thanks again 

J'ai le meme probleme en ajoutant que maintenant le Tidal connect ne reconnait plus mes diffuseurs Sonos…

I have the same problem, and now Tidal Connect no longer recognizes my Sonos speakers...

Work around for now is to use the Sonify app. Sonos won’t like this post, but if you need to have the ability to access your playlists, download this app. 

Thanks all for posting. I have the same issue. This on top of the legacy of epic fails by SONOS has me at the end of my patience. This morning I did a factory reset on the SONOS connect product. And tried to get it to work with the S1 controller (which works much better than S2). I had trouble comprehending their compatability list. Is a CONNECT series 5 one of the old boxes or a new one? No idea. 

The mystery was solved. The S1 controller did not recognise it… 

So I am back with S2. Guess what? After factory reset, the same issue. “Something went wrong”. Well no. I think EVERYTHING WENT VERY WRONG because you are not paying your programmers. Yet another lesson in why AI is crap and cost cutting spells a slow death. 

I am never buying SONOS again. Absolute rubbish.

Adding my voice to this, as the only way I listen to Tidal on Sonos is now broken.  Anyone else noticed they can't use Tidal connect either?

S1 works so nicely!!!!!

Tidal Connect doesn't work either... I wrote about it in another post. And there must be something wrong with those programmers... Several of my friends from the audio-video industry have already replaced Sonos with another brand (NAD, Naim, Cambridge....) I like Sonos, but I'm afraid that they are digging a hole for themselves again with their approach to users... The same approach as last year when switching to the new S2 application.

According to Sonos :

In regard to your specific request, we have been made aware of the Tidal Playlists not working properly, we have informed Tidal of this behavior and are awaiting their implementation for a solution.
The same is relevant for the Tidal direct control functionality, which Tidal has not implemented in the Sonos ecosystem, same as with Spotify Connect, it is for the music partner to implement their feature in our Sonos ecosystem.
Tidal is most likely aware of what is required for their direct control functionality to be implemented  Sonos, in the same way as for example Spotify implemented their Direct Control functionality to Sonos.

Tidal customer service  back : Tidal Connect is working again, and it's true...

Not working for me…….

It doesn't work for me either.

I recommend contacting Tidal's customer service; they are very efficient.

I don't think so...I did it twice and to no avail...they said the fault is with Sonos.

I just did it and they responded positively for Tidal Connect, and quickly.

I also discovered that another workaround is to use https://sonos.com/web-app and log in on a PC or I assume Mac.  I can see my Tidal playlists just fine from there on a PC.

Fingers crossed this gets resolved soon!

Scott

Happy to report that as of this morning this is now working for me. I’m not sure if this will make a difference for anyone else, but I have a 2.4 GHz network and after the latest Apple update updates on my iPhone and I had to re-login with my password to the router to that network to make sure everything could be seen. Not sure if that fixed it or if Sonos got this fixed on their end. 

Thanks for the update. I turned off my router, WiFi boosters and Sonos speakers and then turned them back on in the same order, waiting for the router to connect before starting the WiFi boosters and then the speakers. Tidal playlists now working!

I’m delighted to find that this issue seems to be mostly fixed … I can see and play my Tidal playlists through the Sonos app, and see my tracks as well (My Collection | Tracks) although they currently won’t play - but did previously after the fix came in  - so a bit confused about that.  The fix seems to have happened when there was an update to the Tidal app, so @Sonos if we are all maligning you unfairly and the problem was on Tidal’s side, apologies.

The Sonos app seems generally to be working better at the moment - it’s faster and slicker.