The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve?
Answered
Sonos app not working fully on laptop
Best answer by controlav
Thanks for your reply. I am also using windows desktop app but app not fully functioning in terms of queue management. Tried ringing Sonos but gave up after 35 minutes.
There are no “three horizontal lines” to drag in the Windows Desktop app. You just click and hold to drag the item itself.
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+24Works for me on the Windows Desktop app.
Are you using the iOS app on your Mac, or the Mac Desktop app?
Thanks for your reply. I am also using windows desktop app but app not fully functioning in terms of queue management. Tried ringing Sonos but gave up after 35 minutes.
+24Thanks for your reply. I am also using windows desktop app but app not fully functioning in terms of queue management. Tried ringing Sonos but gave up after 35 minutes.
There are no “three horizontal lines” to drag in the Windows Desktop app. You just click and hold to drag the item itself.
It sounds like a frustrating issue! Here are a few quick suggestions:
- Update the App: Make sure you're using the latest version of the Sonos app.
- Restart the App: Close and reopen the Sonos app to clear any glitches.
- Reinstall the App: Uninstall and then reinstall the app to fix potential corruption.
Have you checked if this happens with all playlists or just specific ones?
Moderator edit: Note: this reply may be AI-Generated
I can’t play ANYTHING! I have no trouble searching but it simply circles forever.
I’ve tried uninstalling then reinstalling the app but it doesn’t work.
I can’t play ANYTHING! I have no trouble searching but it simply circles forever.
I’ve tried uninstalling then reinstalling the app but it doesn’t work.
What audio source, App & Sonos playback devices are you using?
I’m using the latest app, trying to play anything (SONOS radio, Spotify and/or Apple Music) on any of my SONOS speakers (1, 3, Playbar) without any luck. It’s been like this for several days.
Apple Music is having issues at the moment as reported here…
However other services should be working okay - I would try a simple reboot of the local router and see if that might resolve things for you.
I can play Apple Music on my iPhone without any problems. Even SONOS radio won’t work. It’s not a router issue since all other devices that rely upon the internet are working perfectly fine.
SONOS has dropped so many balls the floor is littered.
I was once a booster of the product and even became a shareholder of the company. It’s just so disappointing.
I can play Apple Music on my iPhone without any problems. Even SONOS radio won’t work. It’s not a router issue since all other devices that rely upon the internet working perfectly fine.
SONOS has dropped so many balls the floor is littered.
I was once a booster of the product and even became a shareholder of the company. It’s just so disappointing.
It might be an IP conflict - that’s my thinking. The fact that the Apple Music ‘native’ App works is not relevant. I’m just another user like you. A router reboot might still help, but it’s a matter for yourself.
Agree Sonos app has ruined Sonos. It’s a joke, I’m beat out by someone’s 10 yr old JBL speaker because I can’t get anything to come up on the app. Don’t tell me to reinstall etc…. I’ve tried everything including restarting my phone- DOESNT WORK ANY MORE. I wish I could get a refund for all the speakers I own. Bose is easier to use, I have that at work and there hasn’t been an issue in years.
Agree Sonos app has ruined Sonos. It’s a joke, I’m beat out by someone’s 10 yr old JBL speaker because I can’t get anything to come up on the app. Don’t tell me to reinstall etc…. I’ve tried everything including restarting my phone- DOESNT WORK ANY MORE. I wish I could get a refund for all the speakers I own. Bose is easier to use, I have that at work and there hasn’t been an issue in years.
I don’t see any reason to reinstall as that’s not likely going to resolve the issues you’re perhaps seeing, but if not done already, I do suggest you perhaps reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
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