Skip to main content

Sonos App Issues - STILL

  • November 22, 2024
  • 4 replies
  • 1342 views
D
Forum|alt.badge.img

I have just about had it with Sonos. In a world of smart people who do this for a living, how are they not able to fix the issues? 

My system is older (Playbar, Play 1) but that shouldn't matter as long as they are supporting them. Maybe someone here can help me. I start playing music using the Sonos app. I select my room(s) and off it goes. However, after a short time, if I go back into the app, it shows my queue is empty. I can't do anything with what is playing. Even worse, I couldn't answer a call because I had my music louder and I couldn't use the app to pause it. I know I can use the button on the decice but that isn't always the option if I'm in another room. The same thing happens using Spotify or Apple. 

I don't get it. Figure this out already. I've been a customer a long time but I am at my end point. Makes me not want to upgrade my stuff at all.

P
P
S
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

P
Forum|alt.badge.img
  • perika
  • Contributor II
  • November 22, 2024

Exact same problem. 

S
Airgetlam
  • Airgetlam
  • November 22, 2024

Indications of local network issues, likely either wifi interference , or possibly a duplicate IP address conflict caused by your router. If you’re unwilling to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, I’d suggest two things.

First, read the linked FAQ, and apply as many of those solutions as possible. Second, refresh your network, by unplugging all Sonos devices from power, then rebooting your router. Give the router a couple of minutes to recover, then plug back in your Sonos devices.

These solutions apply to either S1 or S2, and the latter applies to both wireless and wired systems. Unfortunately, Sonos does require a good network to operate on. It doesn’t have the power to ‘fix’ your network. 

Bruce
P
Forum|alt.badge.img
  • perika
  • Contributor II
  • November 22, 2024

I pulled out all plugs from all my sonos eq. yesterday and pulled the plug from my router for one hour. Dod not fix it. If you sell to a consumer market, ordinary consumers should be able to use it. 

Airgetlam
  • Airgetlam
  • November 23, 2024

What did Sonos Support say, when you called in to discuss the issue you’re experiencing?

This is a community board, the only Sonos employees I’m aware of who visit this area regularly are the forum moderators.

Bruce
Terms & ConditionsCookie settingsAccessibility statement