I have spent around 4 hours on and off today on the following:
- first I bought a 5 Gen 1 which I had to use a different app from the new SONOS app for
- then I bought a 1 Gen 2 which I could use on the new SONOS app but I wanted them both on the SONOS controller app
The SONOS app told me I could downgrade the Speaker 1 from Gen 2 to Gen 1 so I spent around 90 minutes repeatedly following the instructions to the downgrade facility.
Eventually I contacted Customer services who told me that this feature doesn’t exist…..yet. As part of that discussion they told me “Despite the challenges we're facing, our team remains resilient and focused on finding solutions.” which had nothing to do with what were were talking about.
So THERE IS NO DOWNGRADE FEATURE DESPITE BEING TOLD ONLINE AND IN-APP THAT THERE IS A DOWNGRADE FUNCTION.
I now have 2 speakers, 2 apps and only one (the SONOS Controller) works on my Mac.
The entire set up is a total mess. I do not know who has written it but if they spent more time talking to users and using some good ol’ fashioned commonsense, they would be way more useful to people.
Every time you surf around in the new app I also notice you are a nano-click away from being offered new products which are not only more expensive than they need to be now, but even if you can afford them, they don;t work with their own software.
If you can make the software work, you cannot believe a thing that is written down.
I have rareley come across such a mixed up mess or a morass in my life. It will take a lot to unpick this lot and that will distract the developers from getting ahead of the fast-approaching competition.
Sonos used to be brilliant - great and affordable top tier products on a par with Bose and B&O with a slick and simple app that linked effotlessly to Spotify and other music, plus a nifty in-built radio function.
When you connected to your speakers, it happened first time and off you went. At one level it was almost fun setting it up as it was so simple.
But now its a pile of poo. Its lost all its functionality and simplicty and should be avoided at all costs. Its truly awful and whoever is in charge should be shown the door.
Poor you, Sonos. You have thrown it all away!
/dm