Hi I’ve seen several threads on here referring to the same issue.
Up until today we’ve been able to run our playlists from Amazon through our Sonos system very successfully. However, now we get an error message ‘unable to play the song is not encoded correctly’ whenever we try to stream. Radio seems unaffected.
Previous posts suggests starting a new thread on here ( this is it) and citing a diagnostic number - 1520862957 sent at 1557 BST 22/10/21.
Thank you.