Start at the beginning and confirm that your music are in a supported format. Review this link https://sonos.custhelp.com/app/answers/detail/a_id/80/kw/formats and navigate to the place where your music is and confirm they are in a supported.
If they aren't in a supported format then get them converted to a format that is.
If they are in a correct format then it is something else. Could be an IP conflict in which switch off (Turn off the power) of your router, your Sonos, computer and ALL devices connected to your wi-fi (yes, that means phones, tablets). Then re-start the router first, let it connect. If you have a bridge or Boost start that next and then the Play 1.
If that doesn't resolve the issue could be interference - make sure the Play 1 is not too close to the router.
Good luck
My router and the Play:1 are in the same room, though they are across the room. I'm not really sure what else it might be, unfortunately. When it works, it works great, so this is frustrating. Thank you for all of your help.
My router and the Play:1 are in the same room, though they are across the room. I'm not really sure what else it might be, unfortunately. When it works, it works great, so this is frustrating. Thank you for all of your help.
Hi TheB1NG,
That error usually occurs when the stream for a song is interrupted, usually due to wireless interference or network congestion. Please send in a diagnostic report and reply here with the confirmation number, I'll take a look for you. Here's how to submit reports.
Hi TheB1NG,
There's another wireless network in close range that is running on the same channel as your home network. This is causing your Sonos system to lose connection to your network and also causes the error you've described. Please change your home network's wireless channel from 1 to 11 and see if that helps.
If you're trying to add a custom URL perhaps the audio really is in an incorrect format. Sonos supports MP3, AAC and WMA audio formats for radio. https://support.sonos.com/s/article/260
Diagnostic information sent: 2140827513.
BTW, to you newbies or disgusted oldies, I find that a good pair of Lenovo computer speakers for about $100 sounds 98% as good as a $400 pair of Sonos, and can play anything anywhere that your computer can broadcast. I am a classically trained pianist, not some dufus who doesnt have sensitivity to sound quality. There are great classical performances on Youtube for which a $200 TV soundbar is perfectly adequate.
(see Bernstein conduct Bruckner's ninth, or collections of Sibelius tone poems.).
I really do like sonos sound quality, but they desperately need quality control over their engineers..the quality
control at sonos is hapless..and the controller app is disgusting (dark grey on black slidebars, no file system, no bluetooth capability .... etc etc_
a simple 3rd party app I use on Linux is so much better)
I no longer recommend sonos to friends.
Hello out there??? Sonos? Anyone? I’m having this “song not encoded correctly” issue when trying to play Sirius XM. Had this problem months ago and then the problem went away. NOW IT’S BACK!!
BTW my connectivity is great with plenty of bandwidth.
Any help out there? Thanks.
Same here… I get both “The song is not encoded correctly”, and Unable to add songs to the Q (1001)
Using Sonos Controller and Apple Music. And I gave up trying to play Deezer, Tidal, or Qobuz… To bad Sonos says they can support the CD Quality songs, Not in my house…. 233MBPS down from the Internet. No suggestions needed, I’ve tried everything for MONTHS UPON MONTHS UPON MONTHS.
same here: since I upgraded to Sonos App Version 10.6.1 I experience also skipping songs and ‘the song is not encoded correctly’ errors - looking at my Sonos System Error Log the errors started after the upgrade on my devices (Beam and One) - if Sonos Support tells me so, I can submit the diagnostics report
This is happening to me a lot with YouTube Music playing on Sonos. Sometimes a song works, and sometimes it doesn’t, so its definitely nothing with the encoding of the song since its intermittent with the same track. Very frustrating.
Hi there
Hi there
Hi, I just did a quick test and the last 2 songs failed, diagnostic 1266361644
FYI I was asked in another thread to try with AirPlay, I haven’t had a chance to check that sadly. Hopefully this diagnostic can help though, it’s roughly 20% of songs that fail, makes for very choppy listening and the songs can cut at any time.
Hi
I have a couple of general questions about your set-up so I can have a better understanding of your issue.
Is your Beam wired directly into your router or do you have a network switch?
Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?
Have you rebooted your router since you have been experiencing this issue?
Hi
I have a couple of general questions about your set-up so I can have a better understanding of your issue.
Is your Beam wired directly into your router or do you have a network switch?
Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?
Have you rebooted your router since you have been experiencing this issue?
Hi,
My Beam is wired into a switch, which is wired into my router (Beam is upstairs, router is downstairs).
I disabled the wifi on the Beam because I figured it wasn’t using it.
Distance between the two devices is probably 5 meters or so, on different floors of course.
I have rebooted the router yes.
Please let me know if you need any other information, on the other thread I was told to put all APs on the same channel, and various other things related to wifi, but to be honest I couldn’t see that as the issue because even with all APs disabled except the router, I still had the issue. FYI, I have 3 APs in the house, on channel 1,6,11.
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