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On an older Samsung Galaxy S10e when an alert starts playing, a Snooze/Stop popup is show inside the app (so unfortunately still need to open the app, but it works).

On a brand new Samsung Galaxy S25 when an alert starts playing, no alarm snooze popup is shown, though the app show the speaker as playing - so I am unable to snooze the alert, but can stop the music as normal.

Both phones run the same latest app version. I did try reinstalling the app on the new phone to no avail. I am loggede into the app with the same Sonos account on both phones.

Diag **** generated on Samsung Galaxy S25 while alert is playing (have not used the S10e for other than confirming it shows the alert popup). 

Moderator Edit: Recorded and removed diagnostic number

Hi ​@Drlandau 2, 

I’m sorry to hear that you’re having issues with snoozing alarms in the Sonos app.

I don’t have an S25, so I’m unable to verify whether this issue is model specific or not. There hasn’t been anything raised by my colleagues regarding this and my own phone (albeit an S22) is able to snooze alarms.

If you haven’t already, try making a new alarm in the Sonos app to see if that shows up on the S25 or not. If it does, try remaking one of your existing alarms to see if that resolves the issue. If it doesn’t, then I would recommend contacting our support team for further assistance. They have the necessary tools available to help you troubleshoot this issue.

I hope this helps!

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