Answered

SiriusXM channels unavailable/greyed out and not available

Forum|Forum|1 year ago
February 10, 2024
31 replies
6155 views

Drproc79
Contributor I

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing the same issue.

If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue?

I have the play bar, two sonos ones and the sub.

Thank you.

Best answer by BlackDot

Hi everyone,

I’m having similar issue with my SiriusXM account on Sonos. Here’s what I was experiencing and here’s what I did to resolve it.

TL;DR

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. Make sure when re-adding your profile, you select the right SiriusXM Plugin - US for US account or Canada for Canadian accounts.

Issue:

Some of the SiriusXM stations are greyed out when trying to select them to play within the Sonos app. For me, this was many of the rock / alt rock stations, and chill stations. All these stations still available in the SiriusXM Mobile app and I can use airplay to sent to my Sonos system even though it’s not convenient. Re-authorizing the account did not resolve the issue.

Solution (for me):

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. This solved the problem. Why? Previously there was only one SiriusXM plugin to the Sonos app. Now there is SiriusXM plugin for US based account and a separate one for Canadian accounts. Since I have a Canadian account, I needed to re-add the plugin using the ‘SiriusXM Canada’ option. Doing this immediately solved the issue (which started about two weeks ago). Re-authorizing doesn’t help when you have the wrong plugin installed. This is why you need to fully remove and re-add.

Hope that helps!

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Multiculti
Avid Contributor I
Forum|Forum|1 year ago
July 19, 2024

Sure. I didn’t have a chance to speed-read all comments, but my intention was intended for @Drproc79 ‘s original post et al. I agree that it is up to Sonos and Sirius XM to work on solutions. It was certainly annoying when I could not get stations from my preferred platform for a while so I can relate. I am just saying, resorting to Alexa was a fast alternative for that Sirius test-period in our case.

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Cruisinbound
Lyricist II
Forum|Forum|1 year ago
July 24, 2024

My issue was SiriusXM stopped working in the Sonos App (favorites and recent played was grayed out). I could not reauthorize (SiriusXM would reauthorize but Sonos noted couldn’t log in) and could not remove the SiriusXM account.

Solution (worked with Sonos support) - in Sonos App. SiriusXM Service Setting, add a new account, added the same SiriusXM account that was not working (give it a different name). It added successfully and then I was able to remove the previous not working account (just for cleanup).

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DJ43
Contributor I
Forum|Forum|1 year ago
July 24, 2024

Thanks, but sonos won’t let me add siriusxm a second time.

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Cruisinbound
Lyricist II
Forum|Forum|1 year ago
July 24, 2024

Thanks, but sonos won’t let me add siriusxm a second time.

Sorry my notes were a bit cryptic. Account (people head with circle in the top right), Content Services, SiriusXM, then add new account. So not adding SiriusXM again, but adding an account within SiriusXM. This is where I added the same SiriusXM account (different name) and it works.

Hope that makes sense and works.