Skip to main content

Since the December 10 update to the latest version I have been unable to play music tracks via a linked spotify account on the latest SONOS Windows controller. The Web and mobile apps work fine, I’m able to play local music files and radio stations. I was listening to queued music before the update five minutes before perfectly fine, so this has occurred in the latest version.

When I attempt to add music to the queue I get one of three error messages: “Unable to add music to the queue”, “Error 701”, “An error occurred whilst adding music tracks to the queue”. 

Steps I have taken so far include; Resetting the router, re-adding the Play:1 speakers I have, re-adding the spotify account, reinstalling the windows controller, resetting the windows controller, none of these have worked. 

There is another thread this morning with the same issue, though I can’t repro the problem on my system,

Please don’t reset anything any more, but I would try rebooting the speaker.

 

Same problem on my side, also with mobile app. 

L2 support is informed to analyse the problem.

 

 

This issue has rectified itself and the controller is now working again.

Reply


Terms & ConditionsCookie settings