signing in

It appears that after an update (at least on auto-update which is how my Sonos is set) we are being asked to sign-in. Really doesn’t bother me. From that point on I can stop the App and restart it but I’m not asked to sign-in. So again not an issue.

However, that’s in my Sonos. Under what circumstances are you being asked to sign-in to the point that it’s an issue?

Hi Aj, thanks for responding, I'm trying to manage my playlists and also my streaming options. It asks for me to sign in as registered keeper even though im already signed in? Thanks 

Is everything updated? Such the app and your device. You might consider a full reboot in order listed:

1. Unplugging all Sonos
2. Deleting the Sonos app
3. Rebooting your router
4. Updating your device and/or power cycling it
5. Plug in all Sonos and let them come back
6. Reinstall the Sonos App
7. Open the app and select join an existing system
8. Sign in 
9. Close the app
10. Reopen the app

Determine if you are still having Sign in requests

Thanks Aj  I will try to reboot in the order listed. Really appreciate your help.

Hi Aj I've completed the reboot list you suggested with no success!! It's really strange because the system recognises me as the system owner as I can delete the account if I wanted to, it just won't let me access anything to do with the account. So frustrated because all my playlists and history will be deleted if I cancel the account. FfS!!!

I would consider a call to Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

我想知道你是怎么解决这个问题的.我和你一样

Moderator edit:
Google Translate-

I would like to know how you solved this problem. I am in the same situation as you.

Jiewu

See message above