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S1 Android App crashes every time I search in "stations"

  • September 28, 2020
  • 58 replies
  • 2420 views

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58 replies

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  • Avid Contributor I
  • November 28, 2020

SONOS! FIX THE PROBLEM.!  IT'S NOT ROCKET SCIENCE! YOU HAVE TAKEN "0" STEPS TO HELP YOUR LOYAL CUSTOMERS. I DON'T WANT TO HEAR ONE MORE TIME THAT ENGINEERING IS LOOKING AT THE PROBLEM. 

 

 

 

*Moderator Note: Modified in accordance with the community guidelines.*


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  • Virtuoso
  • November 28, 2020

Note to group: 

Older versions of the S1 Controller can be found here:

https://www.apkmirror.com/apk/sonos-inc/

I installed a version from August and search works … 

 

I've stayed on S1 to avoid all the continuous updates, seems they couldn't even leave that alone.

Will try and roll ours back.


  • Lyricist II
  • December 1, 2020

Just hit this problem on a new install on a new android phone, and then found this thread. I need to stay on S1 as I only have S1 devices. As suggested why don't you rollback. I use radio daily. Seriously considering ditching Sonos altogether.


  • Lyricist I
  • December 2, 2020

Same issue here. I recommended Sonos to a dozen friends who bought the system years ago. I was very happy with the product, but only issues recently,  SO TIRED OF iT!!! I am very disappointed,  how to break something that used to work perfectly ??!?!?!

Can you give us an update on the fix? Same here considering a switch even if will be costly...


  • Lyricist II
  • December 7, 2020

Same issue here.  I can’t believe this has been allowed to fester for over two months without any fix, or even meaningful updates.  It does feel like legacy users have been thrown thoroughly abandoned. 


  • Lyricist I
  • December 14, 2020

Okay so it seems like this app problem isn't going to be solved for the Sonos one speakers?

Still can't search or view podcasts in the app- only songs and artists. 

I use my Sonos almost exclusively to listen to podcasts.. it's already annoying enough I have to go through the app to stream the content I'm looking but if I can't even do that.. I'd rather just get a new speaker that uses Bluetooth..

Sonos will the app issue be solved before the new year?

 Your company has been made aware of the issue for several months- and its a fairly massive issue considering your product depends on the app to functioning properly... 


Airgetlam
  • December 14, 2020

Reports are that it was fixed in last week’s software update. If you’re still having that issue after updating your system, I would recommend that you submit a system diagnostic within 10 minutes of experiencing a crash, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 


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  • Trending Lyricist I
  • January 15, 2021

I posted earlier about this being broken and am happy to report and confirm it is now fixed for me in a recent update a bit over 1 month ago, as @Airgetlam says. Thank you Sonos!

 

FYI: I have Sonos S1 on Android 10 (11.2.4) and my last update was 2nd December.