I have old gen 1 devices on my S1 app/system. I added the S2 system because I purchased an ARC. I got the ARC and Sub all set up. Then I closed the app. When re-opening the S2 (Sonos) app, my devices disappeared. Why does this happen? And is there a way to remediate it? I want to keep my existing S1 devices because they connect a lot of wired speakers via the Connect
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Define your network structure.
...And your hardware. Every “Gen 1” device can run S2, except the Play:5 and Connects, so maybe they were updated to S2?
What “devices disappeared”?
Hard to be sure what happened without more detail.
I have both S1 and S2 Apps running on the same network from both a Win 10 PC and Android devices. Both work fine to their linked devices, but they control two entirely separate systems. Have you opened both apps? Your msg implies that you have only looked at S2 since installing it; your old system won’t be there, but I bet it will be when you open the S1 app.
Good luck.
Hi everyone. Thanks for the replies. The network is a simple Xfinity router with two pods to extend it. The router is very close to the Sonos devices. I am able to connect the old connects to the S1. And then the ARC and Sub (gen 2) to the new Sonos (s2) app. For a day and a half, everything worked. Then, suddenly when I opened the new Sonos app and the ARC and Sub simply disappeared. And I would have to go to system settings and add them again. That is what has me confused.
My network is also Xfinity with one Pod. What I don’t like about the Xfinity gateway I have is the inability to split the bands into 2,4 & 5. This “Band Steering” they use is supposed to be smart enough to know which band will work best for which device. There were some instances where I thought their choice of bands was not the best. An example would be when I have the Move stereo pair on the patio I get a somewhat low SNR of around 35-37dB. Looking at the band being used it shows 5GHz. I think 2.4GHz would be better in that location because of the number of walls that need to be penetrated. Of course I can’t test this.
I doubt this is your issue, but I do know the Arc can only connect to WiFi 2.4GHz. It’s not very realistic to think Xfinity would try to shove 5GHz down the throat of the Arc, but more network knowledgeable people in this community might know if that’s a possible issue. My Arc here has stays connected.
If you get the Arc connected again check the SNR from the app…. Gear - (Surround Room name) - Arc - Network. A SNR of 45 or higher is best. Also look in the Xfinity app to see if it’s connected to the gateway or to the Pod. Not sure that makes much difference.
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