There are 4 Sonos devices in my house; two in the living room, one in my office, and one that my partner owns in the bedroom. The two in the lounge are a stereo pair, the others are single speakers.
Somehow the one in the office and the two in the lounge have become connected, and show as “Office + 1” when I play via Spotify Connect. I don't want that- I want to have them separate.
So I opened the Sonos app, and tried navigating to groups to see if I could separate them somehow. However, when I do this, it asks me for the password to my partner’s Sonos account- one I don't have, because she's away on business at the moment.
So, I turned her speaker off and tried again. It now says “Groups is only available for systems with three or more rooms”, so I can't change it.
I don't want to add hers to a group, I just want to ungroup the ones I own. I should be able to do that without needing two passwords.
What am I doing wrong here? Does anyone know how I can fix this without resetting the entire system?
Best answer by Mr. TView original
Rather than the Groups option in the app (which is for setting pre-defined Group options, thus needing a password) click on the icon to the right of the volume slider.
To ungroup rooms, see the following support article, along with the demo graphic:
Are all speakers in the house on one Sonos account or are you using two Sonos accounts in your home?
If it works for you then it’s fine, but is could cause some confusion.