+14Hi
Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.
So looks like just a glitch and I have noticed folks on Reddit also commented the same.
Anyone else got this little issue?
Hi Everyone!
The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.
To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.
If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.
If you require any further assistance, please don’t hesitate to get in touch with our technical support team.
We would like to sincerely thank you all here on this thread for your assistance in our investigations.
If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you
We will of course aim to resolve this in a future update.
+18If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you
Before posting please read the thread ……
Same issue. I have an Arc, Sub, and 2 SLs grouped for surround sound and they are stuck with “updating”. Has not effected the sound, but now I can’t configure the levels for the Sub and Surrounds. And I can’t turn them off and on as I regularly do depending on time of day or type of listening experience I’m looking for. Very annoying.
Hi
Thanks for trying that. If you don’t mind, please try the following:
Thanks again!
this didn’t work for me either
I am very disappointed, after a strange update of the Boost component that never ended, the system stopped working, I reset all my speakers but now I can't get them to work anymore
Just a quick note that I have run the update with a Boost in my set up and it has all gone through in under 5 minutes. I had to run it a second time to get it on my Roam. But now all completed ok.
Hi
Thanks for flagging this issue. So we can investigate, could I please ask you all to submit a support diagnostic and reply here with the numbers given? Thanks.
530665805
+1I updated to 15.1 on Saturday. Intermittently seeing Boost Updating. Else seems to work ok otherwise. Can provide diagnostic if needed
My Boost have also been ‘updating’ for a while, now…
Updated everything, logged out, rebooted (re-powered) Boost, logged in again. Usual IT stuff...
Boost still showing as ‘updating’.
Was this purchase just a scam - as in a fancy box with an LED (as my sound system still work fine)?
Hope not - main purpose was to avoid interruptions while listening to sound.
iOS @ iPone 13 Pro: 16.3.1 (DK)
Sonos App: 15.1 build 71138080 (automatic updates on)
Mac OS: Ventura 13.0 (@ MacBook Pro 16”, 2019)
Mac App (re-installed after failing update): 15.1 (S2)
Update, FWIIW:
I reset the Boost (unplug power, press and hold infinity button, replug power (while still pressing infinity button) and wait for LED blinking).
Then, released the infinity button.
The iPhone) App then found a Boost and I added it to the system.
Things seems fine for now.
Doesn’t seem like a huge deal for most. It’s annoying. But, gotta think an app update would remedy.
the hell sonos??? fix this *** ! my sub won’t connect i can’t get alexa to work. your products are too expensive for this crap. get off your santa barbara *** and get to work
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
+14There is an app update - 15.1.1, that I've just updated on my phone. Speakers don't have an update so let's see if this makes a difference 🙂
+14Nope - blue dot by the Boost is still there ......
Yep I have the same problems since 15.1 update. When I have all my speakers running through the house, music randomly stops and speakers just drop out and don’t play. I’m also unable to stop the music at times via the app as it can’t connect to network. Fix it Sonos and once it works, I’m turning off automatic updates. Too many issues over the last 2 years. Not a happy customer
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