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Question

Radio Paradise artwork missing

  • July 25, 2026
  • 7 replies
  • 63 views

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The RP content service works but does not show playing track artwork. Just the generic logo for the main mix, for example.

However, if I remove the service while still listening the artwork will show up and stay working until such time as I quit to listen to something else.

Obviously I can’t then return to RP because the service isn’t installed. So, reinstall the service and the problem returns. It doesn’t matter whether I login (authorise) the RP service anonymously or use my RP login.

This feels like a bug. Any tips? I raised a case with Sonos and sent diagnostics but no responses.

Thanks all. I’m bored of this view…

 

7 replies

MoPac
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  • Headliner III
  • July 25, 2026

Same here.  IOS up to date.


controlav
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  • Lead Maestro
  • July 25, 2026

I see this on iOS too. It works fine on the Desktop app and on “Phonos Ultimate”. This leads me to believe the problem is in the Sonos cloud, which injects itself between the mobile apps and the RP service.


controlav
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  • Lead Maestro
  • July 26, 2026

 

I see this on iOS too. It works fine on the Desktop app and on “Phonos Ultimate”. This leads me to believe the problem is in the Sonos cloud, which injects itself between the mobile apps and the RP service.

I take that back: Android app works fine, this is an iOS bug.


106rallye
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  • July 26, 2026

How did you “raise a case with Sonos”? Because just sending diagnostics will not elicit a response - you have to call Sonos and mention you’ve sent a diagnostic for them to look at it,


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  • Author
  • Trending Lyricist I
  • July 26, 2026

Web chat.


Stanley_4
  • Grand Maestro
  • July 26, 2026

Haven't tried that, human or AI on the Sonos end?


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  • Author
  • Trending Lyricist I
  • July 26, 2026