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Answered

Queue not in use on Sonos App

  • December 10, 2022
  • 5 replies
  • 2612 views

I am using the Sonos app on my Ipad. When I try to access my Queue, it says “Not in Use”. I can’t seem to find a way to get access to the Queue, Any suggestions?

Best answer by GuitarSuperstar

Amazon Music recently changed how their basic music service works. You can no longer pick and choose individual tracks like before unless you upgrade to an Amazon Music Unlimited subscription. This is why the Queue isn’t available for you in the Sonos app.

Read more about the changes here:

https://www.entrepreneur.com/business-news/prime-members-are-frustrated-by-amazon-music-changes/438789

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5 replies

Try rebooting your iPad.


  • Author
  • Contributor I
  • December 10, 2022

Rashi -

I did that and still have the same problem


What exactly are you playing? From what streaming service?

You can also try deleting and reinstalling the Sonos app and rebooting your router. If you are using a streaming service, remove and re-add the service in the Sonos app.


  • Author
  • Contributor I
  • December 10, 2022

I am using Amazon Music - specifically a playlist.

In the past, once I chose a playlist, it would automatically show up on my Sonos Queue. Lately, it would not be added to the Queue.

 

I will try your suggestions - Thanks


  • Lead Maestro
  • Answer
  • December 10, 2022

Amazon Music recently changed how their basic music service works. You can no longer pick and choose individual tracks like before unless you upgrade to an Amazon Music Unlimited subscription. This is why the Queue isn’t available for you in the Sonos app.

Read more about the changes here:

https://www.entrepreneur.com/business-news/prime-members-are-frustrated-by-amazon-music-changes/438789