Skip to main content
Answered

Port will not connect

  • 2 September 2023
  • 3 replies
  • 71 views

Port will not connect. Port was set up and working. Haven’t used for awhile. Network has not changed. Have reset router and taken port connections out and put back in. Still will not connect.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Not sure I understand your ‘Port connections’ phrase. Is that an Ethernet cable directly to the router?

Depending on how long it’s been since it was used, you may need to call Sonos Support directly to discuss it in order to get them updated.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Got chat support. Port is officially dead!

That’s unusual for a price of electronics, but not impossible. It must have been hit by a fairly extensive electronic event.