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I have been a KPIG listener for 15-20 years. Many know that KPIG was one of the very first streaming radio stations out of Santa Cruz.

I have been a Sonos owner for 10 years. KPIG has always been wonderful.

 

However, listening to KPIG is a challenge with the new updated Sonos App, combined with TuneIn radio requiring a subscription fee to listen to KPIG has made it difficult to listen to KPIG via Sonos.

 

As it is at this moment, I have: Sonos on my MacBook with Sonos player v 16.4.2 And have the updated TuneIn Player on my MacBook. YES I can play KPIG from my computer. However I cannot initiate KPIG from my iPhone Sonos App. This is the Black Sonos App. It shows up in my favorites on my iPhone but I have to initiate it from the MacBook. I cannot initiate it from the iPhone.

 

Please advise

Hi ​@stankrome, welcome to the Sonos Community!

Sorry to hear that you’ve been having issues playing KPIG using our iPhone.

Since you’re seeing the station in your favourites in the Sonos app, I’ll assume you’ve followed the steps to add KPIG to your TuneIn account as listed on our internet radio station URL support article. It might be worth removing and re-adding the KPIG URL on your TuneIn account. One thing to mention is that you shouldn’t need a TuneIn subscription to play internet URLs on Sonos.

When you try to initiate playback using your iPhone, do you get any error message when attempting to do so? If so, please provide the error message or a screenshot of the message. I’d recommend rebooting your router, Sonos speakers, and iPhone by powering them off for one to two minutes to see if that allows you to play from the iPhone.

If re-adding the URL or rebooting doesn’t help, then I’d recommend contacting our support team for further troubleshooting. They have the necessary tools available to help look into why you’re not able to initiate playback from your iPhone and help you resolve this issue.

I hope this helps!

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