Answered

no search results for youtube music

  • 19 November 2023
  • 7 replies
  • 51 views

Searching youtube music yields no results

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Best answer by Coolie1101 24 November 2023, 11:17

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7 replies

Userlevel 7
Badge +18

Hi @Coolie1101 

Welcome to the Sonos Community!

I was unable to reproduce this issue in my own testing. I recommend you remove your YouTube Music account from Sonos and re-add it, and test again:

Remove a music service account from Sonos 

Add a music service to Sonos

It may also help to reboot your speakers, router and/or phone.

If none of this fixes the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

 

Didn't work, issue still persist. 

What did the technical support team when you called in?

All mentioned above which actually fixed the desktop app but not on mobile, pic attached.

 

Userlevel 7
Badge +18

Hi @Coolie1101 

According to the notes of your case, a different YouTube Music account was tested on your system and was found to work. As I am also unable to recreate your issue (see below), I can only now recommend that you contact YouTube Music regarding your account specifically.

I hope they are able to assist.

Resolved by uninstalling and reinstalling the app, thanks.

Userlevel 7
Badge +18

Hi @Coolie1101 

That is weird, but thank you for updating the thread!

I’m glad to hear you found a solution.