Starting to lose my patience with this now. I’ve had numerous phone calls and chats, read up on the site forums. Is it just me or does sonos and BT not work?
I’ve tried disabling all security on all devices 🙄
Any help before I stick this lot on ebay and buy something that actually works?
Is it me or the product? 😔
Hi
Welcome back to the Sonos Community!
I’m sorry to hear of the issues you have had with connecting to your Sonos system on your BT Smart Hub 2.
The ”wireless mode” setting at the bottom of your router settings screenshot needs to be changed to Mode 2:
I also recommend that you turn off “Smart” channel selection for both 2.4 and 5GHz bands, if possible.
But, for the record, your router is old. Really old. You should either call BT and ask for an updated model or simply buy your own replacement (I recommend the latter, as you get what you pay for, and any BT router will be free). If you buy your own, I recommend not spending less than about £50-£60, but a mesh system will likely cost above £150 for much better coverage of your space (and with better reliability than with extenders).
Incidentally, most devices that connect to WiFi are only interested in talking to the internet - it is not fair to compare the connection of one of these with a Sonos system of multiple devices and controllers that are all trying to talk to each other as much as with the internet. The network requirements are different.
I have just deleted half of the posts on this thread without affecting the readability of the thread one iota. For the sanity of the other users involved in this thread, I will soon close it to further discourse. If you have anything further to say, I recommend that you put it all in one post, rather than in 7 or more disjointed ones.
I hope this helps.
it wants to be on the 2.4ghz and not the 5, i think some of the speakers i got here is old tech from sonos
if i go on the 2.4 i lose 80% speed on 1000mb, whats the point?
ill remove the speakers and add them all one by one and see, i bet its the roams that do not like the 5ghz
im probably the one at fault no doubt cause the roams are not designed to be on 24/7, thats what sonos will say i bet
if i go on the 2.4 i lose 80% speed on 1000mb, whats the point?
Why is this an issue for you, the Sonos can only use a tiny fraction of the available speed on either band.
Doesn't matter if you have a garden hose or a fire hose if you are sipping from it with a soda straw.
Ok, got you. Forgive my ignorance or lack of IT knowledge then but Im thinking turn off the 5ghz. Im getting the impression your saying to route all sonos to 2.4? im not fussed what sonos runs on as long as it runs...
Which router are you using? Some routers default to keeping 2.4 and 5GHz bands separate. If your phone or some SONOS units are on the “other” band, they cannot communicate. Modern phone/pads might pick the same band SONOS is using and everything will be OK, but if they switch to the other band the phone/pad will lose contact with SONOS. If you have multiple phone/pads one might be on the correct band while the other is not.
If you give us more network details or work with SONOS support, there may be a simple solution. Or, some routers are so ornery it’s not worth attempting to work with them. The SONOS units listed in your Profile are modern and normally docile on the network.
There has to be a simple solution. It’s not just me surely.
the router I use is a BT SMART HUB 2 model below.
i thought it was Norton but it’s disabled. It’s only on android and iPhone I get the no load issue. On windows it’s bang on every time .
I have no experience with a HUB 2, but a little searching turns up lots complaints. Most of the posts were at least a couple years old or older. Maybe HUB firmware updates fixed the issues or users have simply replaced the HUB 2. Here is an interesting post that might be useful. If you are using extenders, they can cause trouble.
Make sure the firmware is up to date. Maybe some current HUB 2 users will show up here and share their experience.
If the BT has a pass-through / transparent mode adding a less troublesome router could be the easy solution.
Aren’t you just completing the same action you took 3mths ago at the start of this thread?
If your property has good 5GHz coverage throughout, then I’d look to use only 5GHz band for Sonos and block Sonos from accessing 2.4GHz if your BT router is capable of this task.
Mate, have you been paying any attention ??
Actually no, I unsubscribed from the thread when you started commenting every 2mins.
It still appears that your inferior ISP router is preventing devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa.
This is emphasised by your following comment
‘So, it would appear the apple app for sonos does not like 5ghz…? I have now changed it to 2.4 ghz and will see how it goes. The connection issues persisted.”
Something BT apparently fixed with a firmware update in 2021 but probably broke again. Maybe ask your Dad about that.
Smart Wireless on your router to automatically switch channel is also a possible factor that is doing you no favours.
The devices you own (Era, Move, Roam) all work on 5GHz. Previously, older Sonos devices were restricted to 2.4GHz so the recommendation in older threads was to connect to 2.4GHz only.
As you don’t own a Sonos soundbar which requires a 2.4GHz connection, do you see where I’m going here, then there’s no need to limit Sonos to 2.4GHz because your router can’t pass data between bands. Therefore, it makes more sense to connect Sonos to 5GHz. Your phone would also benefit rather than being stuck on 2.4GHz.
But hey, you do you. Maybe see you in another 3mths. Unsubscribed again.
That’s amazing that Mr T, apologies for my snide comments earlier…
I do know this router that BT brought out was tweaked due to the wireless hotspot capabilities...It’s quite clear and apparent your IT knowledge far exceeds mine. I will try doing on of two things above.
Thank you for clarifying my suspicions about the roams, always knew it was them!
I will fix this, even if it means buying a new and perhaps proper router…
All hail Mr T!
I still see your posts, I just don’t get the email notification each time.
Amuse me, as a test, disable the 2.4GHz band on your router, reboot your Sonos devices so they join the 5GHz band and see if you still experience connection issues.
Obviously, if you have any non-Sonos device that requires a 2.4GHz connection, attempt the test for as long as possible that you can keep that device unconnected.
Edit: our posts crossed. I know how frustrating it can be when something doesn’t work as intended, so I get your frustration.
Mr T, as painful as it is for me to tell you this (i hate admitting the truth to IT) its working. I must warn you though, it is still early days.
Watch this space, I know you dont get emails anymore so you’ll have to check back for your victory on this one...
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