You are missing the point.  I need to replace my soundbar.  I am unwilling to give Sonos $900 of my hard earned money at this point in time  - I no longer trust the company.  SO I am looking for an alternative system that has the functionality that Sonos USED to  have.  Plain and simple.  

The work arounds are just that -  work arounds - and I truly appreciate this  community for all of their input  - if only Sonos was so supportive and  helpful as all of you are -  but alas,  they are not.  

Any suggestions on alternative options would be much appreciated. Thanks!

Who are you talking to? Who missed the point?

Penm is right, we don’t need work arounds.  I have thousands in Sonos products.  My solution was to call tech support and after 40 minutes of the tech clicking here and there he set up my music files as a NAS drive.  Difficult for me to follow with him making and unmaking changes until it finally worked.   This was not a simple solution but a complicated one that only a Sonos tech would know.  Tricking the Sonos app to think I had a NAS drive, adding a fictitious user and changes to the firewall.   We’re dealing with a company with a great product that doesn’t care about their customers.  I’m not sure what to do but I am not adding any new Sonos products.  

Just a massive thank you to scrubrush. 

I went to use Sonos and found I had got 4 very useless bricks mascarading as speakers!

No library and sonos says no when I tried to add it back.

After searching around the Internet found your post about sharing the windows file to Sonos.

Would have never thought to go that route and Sonos only mention using a NAS drive so thank you so much (took about 30 seconds to do)

My system had still worked when the original update was forced through so one of the fixes must have broken it.

Moving to EverSolo streamer, JRiver and high def audio. Blowing Sonos off. Loyal user since 2007 or 08. Bridge and then Port. Four houses. Pains me leave but the “service” is pathetic.

KYGuy, what audio are you switching too, if I may ask?

Running a 20TB drive with about 165K high def audio albums on it thru the EverSolo DMP-A6 Master to a pre-amp and an Onkyo receiver to hard wired speakers (not Sonos).

Same here, I came home from an extended holiday to discover Sonos had completely ruined their product.

I dont use Spotify or any of the other streaming sites. They have quite an extensive list of music, but an awful lot of my record collection is not there.

So after buying 11 Sonos products, they are now useless. Except, I kept an old Sonos 5 in my bedroom that is an older generation and runs on the older operating system that is not supported any more. Guess what, that has my library on it. Maybe i should attach all my Sonos products to Sonos 1, and not be supported. This seems to be a better option than the supported Sonos 2. Can I even do that.

I bought this set up to do one thing. Now it doesn’t do that. So it’s not fit for purpose. Any redress through the law?

John

Sadly, despite their assurances that an update would be issued by mid-June to correct this “issue” no such update has yet been forthcoming….. I just get angrier by the day…..

No update is going to fix the issue if you are not properly sharing the folder with your library in it, which is an operating system level function.  Where is you library located, on a PC, Mac or an NAS drive of some sort? 

My library is on a PC and for over 10 years I have had NO issue with sharing/access of my library. 

That’s because it was using HTTP sharing, which is now unsupported.  See this link on how to get it running on SMB v2:

the work around referenced above sadly doesn’t work for me. I do truly appreciate this community and people’s willingness to help. I will continue to wait, as do others, for Sonos to “step up”. At this point, I’m not holding my breath….

I reached out to Sonos support and spent over an hour troubleshooting the issue.  Then they told me someone in the next tier of support would contact me to setup an appointment.  I was contacted via email and asked to use a link to schedule a support appointment.  There is a glitch in the scheduling system (OF COURSE) and there are no available appointments for the foreseeable future, even into late 2025.  I’m looking for other home music system options if anyone has any suggestions.

I will check those out as well.  I was going to add to my Sonos speakers but this has conviced me to move on.

Late 2025….  Surely this a joke?

Tech support set me up a fake NAS box and fictious name.  Temporary BS solution.

I have Windows 11 and a Yamaha receiver.  Experimenting, I set the receiver to AirPlay,  added music folders on computer to iTunes and was able to listen to all my hard drive music.  I was also able to control the volume from the Sonos app.  Only problem is that when receiver is on AirPlay and wife is watching TV, there is no audio from her shows.  I could listen to music but no TV audio.  

Just another thing to try and waste our time, but it works.

Support is getting you set up on a fake NAS and using other 3rd party products to play music, bypassing their own system/software?  WOW.  They have truly sunk to a new level.

The support article on adding local library has been updated: https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Now includes instructions on creating network shares for Windows and Mac folders and then adding these to Sonos system using the networked device option. Prior references to adding Windows/Mac folders using the "my music folder" and "another folder or drive" options have been removed. It seems to me anyone with music on Win/Mac computers who were waiting for those old broken options to be fixed should really stop waiting and move to the now-documented user-created network shares method.

osm, that support article was great info.  They should include some pics for clarification.  I deleted the NAS drive setup that Sonos tech support added and followed the instructions and now have my music folder back as normal.  Not sure if a beginner can get “Network Path” in the folder properties correct.  Normally one would enter the drive path.

This all total insanity for Sonos users.  

Glad it helped.

Regarding “normally one would enter the drive path”: Whilst it seems convoluted now to require the user to generate and enter a network path for a folder that lives on the same drive as the desktop application, keep in mind the desktop app will be scrapped soon. Once that happens the only way to add a folder will be via the mobile app, at which point it will be totally logical to enter a network path (as a standard windows/mac path would make no sense from the perspective of the mobile application).

I can see Sonos’ argument for scrapping the desktop app: probably very few people actually use it and switching to a web app makes it easier for them to support playback control from multiple desktop operating systems. However, their communication around the impact it has on individuals who keep their music on windows and mac computers and how they can adapt to the change has been a horror show (as has the coordination of changes to music library support and temporary removal of library management from mobile app; they shouldn’t have done both at the same time).

Hi @osm and @Paison, my set of instructions has pics. 

Amidst the fubar that is the new app, the handling (and I use that word loosely) of local library music was and continues to be its own friggin’ mess. In early May, Sonos messaged that SMBv1 and http shares would no longer be supported “in the next few months.” That timeframe quietly and inexplicably morphed into “about 10 days” when the v16.2 firmware was released.

I have a thesis how that happened but it really doesn’t matter.

Absolutely: I imagine that a lot of users will not have the ability and/or be prepared to invest yet more time in trying to fix something that the manufacturer has turned from being an asset into a liability.

thanks tried this but still get the same 913 error message