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New issue Spotify and Sonos 5

  • 25 March 2023
  • 1 reply
  • 81 views

Hi all,

I have 6 Sonos devices around my home and all have worked fine for a long time.

I just got home after a trip and seem to have a glitch with my Sonos Play:5 (Gen 2).

  • Cannot connect to the speaker from within Spotify app. It times out.
  • Intermittently cannot play via the Sonos app and get a variety of error messages like “cannot queue item to the device” or “cannot connect to device”

It will play from other sources (Sonos Radio / TuneIn)


The device is updated. I have powered the device down, reset it to factory settings, reauthorised Sonos in my Spotify account. Nothing has fixed it so far.

Any ideas?

thanks so much,

Maya

 

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Best answer by Airgetlam 25 March 2023, 13:06

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1 reply

What has Sonos support said, after you experienced such an event, submitted a diagnostic, and called them?

Try to avoid doing any further factory resets of the device, unless it’s specifically suggested. At best, all it does is erase any data existing on the speaker that Sonos could use to help diagnose the issue. 

However, if the issue is with the Spotify app, and not with the speaker, Sonos likely won’t be able to help, as they don’t have access to that code base. They supply the API to Spotify, and Spotify includes that API in their own software.