Why can’t Sonos be just the way it was before?  All these updates, especially this last one, have created so many problems. I have acquired many Sonos units (Zoneplayers, “legacy” speakers and current models) since 2009, and the main reasons I did were its multi-zone and personal music library capabilities. A major action of allowing (continuing) music library (NAS) access for both S1 and S2 app must be taken. We old customers are the reason your company has grown.  Don’t be greedy and inconsiderate. Many of us are music collectors and do NOT stream from these music service companies.

Here is the solution for Windows for the local library error bug with code (913), read the image from left to right.

My situation is similar to others in this thread. I'm using Sonos app (and a Sonos connect)  to combine music for my NAS server with streaming service content.

So the new app is a disaster for me as well.

I'll try to download and use the old app provided by someone in this thread, thank you!

As others come up with remedies as well as alternate quality apps please post here.

That includes alternate Sonos apps as well as other hardware and software combinations that provide the ability of playing from a mix of streaming services and NAS. (Without for example limits like Denon heos has of 500 songs in a queue.) 

Thank you.

I take it that my playlists that I carefully curated with 500+ songs from my music library will not work either.  What a B*TCH SLAP!

NK32 do you have those images in english.

thanks in advance

I found the way to connect the new app last night with my Music Library. It worked and then this morning disappeared again. The connecting requires an indexing again. Now that it is gone again, I would have to go through the process of reconnecting. The app simply does not work with music libraries that are filed away anywhere. What a boondoggle. See the latest in the Washington Post

https://s2.washingtonpost.com/camp-rw/?trackId=597307739bbc0f1cdcf05b0c&s=664786a436320572dc0e9d1a&linknum=2&linktot=35

I chatted with customer support, next version will address connectivity to the Music Library.  All 2nd rate, how do you release software that is 1 step forward and 3 steps backward?  Crazy

I’m in tech and if I rolled out a seemingly unnecessary update to my apps that was missing major capabilities and wasn’t backwards compatible knowing that many of my customers just autoupdate their apps, and I had no timeline that I could even tell them when they’d get their feature back, I’d be fired… I hope someone at Sonos gets fired over this.

I have seven of their speakers and will never buy another one.

I will also never update the app again until I read the forums to see what they broke. :(

Pathetic customer service.

I have a large music library connected on my Synology. With the new app, I was able to find a connect, which requires the whole system to re-index, about 45 minutes. After connecting it, it did work, although, as others have pointed out, you literally cannot search the library. Secondly, a most egregious, is it disappears overnight and requires to go through the reconnect process again. Efforts to use the chat process has pretty much been overwhelmed by unhappy Sonos consumers and call waits were shown at 90 minutes. Phew, bring back the old app please. Right now, all Sonos has is a streaming app. I can do better with the other streaming apps that are out there and use the Air Play on my Mac and ipads for that. Meanwhile, the app is pretty much useless for me. Give us a roll back so we can use our systems again.

Any idea how we restore to a previous version (I’m on a Mac).   Like others, this negates the whole purpose of having Sonos and I’d like all of my money back.

Neil

Mac (iPad, MacBook whatever) don’t allow a return to a previous version ‍♀️

As an avid music collector with thousands of albums on my nas, I wish I’d turned off automatic updates

I seriously had a bit of a cry when I couldn’t get to my music . 

However I took the advice of someone else on this thread and downloaded the SonoPhone app for sonos and it connects to my library, shows album art etc.

It cost less than £3 and will suffice til sonos sort themselves out. 

I agree.  As someone else in tech, the only reasonable conclusion is that Sonos has determined that owners of local music libraries are no longer a lucrative enough source of revenue.  This kind of “trial balloon” is exactly how I’ve seen companies manage features and customers they no longer wish to support.

I’ve had Sonos units for nearly 15 years and have purchased at least 8 over that time.  I just finished a renovation on which I spent thousands of dollars on new audio equipment, including several new Sonos units.  I turned my home server off for the final phase of construction a couple weeks ago -- when I turned it back on, the library functionality had been removed from Sonos!

This is a complete slap in the face from the company.  Hearing that the functionality might come back in June is better than nothing but makes it clear what their priorities are -- it’s only a matter of time before they remove it permanently.

Does anyone know of a good alternative that supports local libraries and multi-room playback?  I think my newest Sonos units might still be within the return window.  I’d like to see whether I can get my money back, if I can figure out what to purchase instead.

I think that they hope the new headphones, which have taken them years to develop, will give them a cash boost. They are gambling that once they get things stabilised, most likely in the August/September timeframe, that the loyal users will forget what has happened.

It’s probably not as dumb a strategy as it seems. A lot of us have invested in multi room systems, we have multiple speakers in multiple rooms and enjoy being able to link those rooms.

When I started Sonos was the only viable option, now I see that there is more choice. 

I was considering some upgrades they are on hold but the reality is that replacing Sonos and retaining the flexibility we have is not cheap or easy. I have 13 speakers. To fund that I plan to use what I have for as long as I can and if anything fails before I’m ready to replace Sonos I’ll be looking on eBay. My guess is that the premium that Sonos speakers seem to have on the preowned market will suffer from this event so there will be bargains in the future.

I’m betting that Sonos have divided us into three basic groups:

1. Those that will eventually forgive them
2. Those who will replace Sonos at a future date
3. Those have already advertised their speakers on eBay

In the short term they need to gain more customers from the headphones than group 3  In the medium term they need to get these new customers buying additional products to replace the revenue that they will not get from group 2.Long term they are gambling that new customers plus group 1 will generate more revenue annually than they do now.

The irony here is that they have just had a quarter that exceeded expectation. This is probably from existing customers updating older Play:1s and Ones with Era 100s, which I think are great sounding, and Play:3s and possibly Play:5s with Era 300s. I know these were in my plans.

So immediately after a great quarter, likely driven by existing customer, they deliver a new app that limits our use of our products. If the headphones don’t generate the new customers they are hoping for then this could open the doors for Sonos’ competitors to overtake them.

Stubborn and dumb tends to be a bad customer relations mode. 

I am a development manager, so can guess some of what has happened. I suspect that the support for the headphones has been baked into the redesigned app, so it had to deploy else they’d miss their product launch. And the market would punish Sonos more for that , than offending their installed base with a pre-MVP app.

And that’s why there is no option to roll back, whilst their dev teams catch up with a backlog of features and address the bugs. The Devs needed another 6 weeks.
and the Marketing team had their new app messages ready to roll, so they can't change to reflect reality of the app.  

I suspect that local music libraries will continue to be supported, but not using all previous protocols . And possibly served via the cloud, which will make some unhappy. 

I hope someone will take a class action against SONOS

I chatted with customer support, next version will address connectivity to the Music Library.  All 2nd rate, how do you release software that is 1 step forward and 3 steps backward?  Crazy

 

I think not. I’ve already tried with the macOS app and doesn’t work anymore even in the MacOS APP.

The macOS app used SMB1, and now my net share disappeared with the macOS app v. 79 (last).
I tried to reconfigure but can’t connect.

So I activated SMB2… and the macOS app see the net share but it’s not able to complete the operation. I’ve already tried to make smaller net folders but no way. I’m losing a lot of time and nothing is working (neither in the macOS app)

I think that all of this is simply absurd!!!

Please if you have a list of similar products to SONOS (which support SMB), could you write here in this forum the barnd names? So we can know what we can buy instead of SONOS to change our systems.

Let’s make a list of Sonos competitors who support SMB

Thanks

I have found a way of being able to access my songs stored in the “Music” folder on Windows 11 by sharing the folder to Sonos, adding it back into the Sonos Music Library using the Sonos Windows App, and then downloading and installing a previous version of the Sonos App on Android.

Here is how I did it;

How to add Windows 11 "Music" folder to Sonos Music Library and Install previous Sonos App on Android to play songs from Sonos Music Library

In Windows Explorer

Right click the Music folder and select Properties

Click the "Sharing" tab then click "Share"

In the "Add" box type "Sonos" then click "Add"

This should add "Sonos Wireless HiFi System" in the "Name" box

Then change the permissions to "Read/Write"

Then click Share and Apply

In the Sonos Windows App

Click "Manage"

Then click "Music Library Settings"

Click "Add" then Select "Music" and click "Continue"

This should add the "Music" folder to the Sonos Music Library

On Android Device

To use an earlier version of the Android App

On the Android device, turn off App auto update in

Settings - Network Preferences - Auto-update apps

Download the required Sonos App version (I used 16.1) from the APK Mirror list here;

https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/

Install the APKMirror Installer App from the Play Store and use this to install the downloaded Sonos APK App

In the old Sonos App you should now have access to the Sonos Music Library

It means I have to leave my PC running all the time but it is a work around until Sonos sort out this mess, maybe sometime in June!

If I understand well their latest statements, Sonos is assuring they are going to reinstall the local Music library capability on their next app release, in the next few weeks they say, by mid-june….. Do you in thIs community think they are trustworthy?

To go with my advancing years I have relatively high-end audiophile systems in several rooms, and pretty reasonable gear in all the rest - even the smallest ones, with a few Sonos speakers to extend where the fixed stuff doesn’t reach. I have a 60-year collection of vinyl and 40-years of CDs, in retirement I finally have time to listen to it all, and no yearning to move into online streaming services. To my surprise, I was recommended some years ago by my hifi specialist to invest in Sonos to access my collection on a NAS, and as a result I’ve now got three Connects which have until now done the job very nicely, thank you. (I had previously thought Sonos was some fly-by-night cowboy outfit, not the real business). Now, since an unsolicited update, I find my library has disappeared. I can reload it from the NAS, which takes an hour or so, but less than a day later it disappears again.

So all my Sonos gear can do for me now is give me Radio 4 when I want the News. I’ve got radios for that.

WTF Sonos?

I do not believe Sonos would release the app with what they consider core functionality broken. As local playback from a NAS no longer works, it must not be considered a core function by them. Will they add this functionality back in a month or two? I hope so, but I do not believe it will be supported in the long term.

Speculation

Sonos could find that most new sales are made by customers who use it for streaming. Maybe this is a larger market, perhaps they can get a kickback from the streaming servers or launch their own streaming service.

Customers who purchase Sonos speakers to listen to their music have a single interaction with the Sonos Company, thus a single income point for the company. I'm sure they would love to have a continuing source of revenue and are trying to work towards this. I'm sure they are feeling the pain of trying to add new features while maintaining the functionality of legacy equipment.

Any ideas why downgrade is switched off? 

Why we can’t use this option? 

Downgrade the app?  It’s never been allowed, so how can it be switched off when it’s never been switched on?

Any ideas why downgrade is switched off? 

Why we can’t use this option? 

 

Downgrade the app?  It’s never been allowed, so how can it be switched off when it’s never been switched on?

 

you can see alone, how ...