My Sonos app and my Stitcher app stopped syncing. Any ideas on how to fix?

A

Recently, my Sonos app and Stitcher app aren’t speaking to each other.  So if I add or remove a show to follow, that doesn’t get updated in Sonos.  This is my main use of the Sonos product so I’d love to find a solution.  Thanks! 

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10 replies

Simon B
Userlevel 6
Badge +16

 Hi there @ARo77, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue on your Stitcher and Sonos. I’ll ask some questions to check on this further. 

  • When did it start happening?
  • Are there any changes made on the settings on the Stitcher or Sonos App before the issue occurred?
  • Does it happen on another device controller?
  • Have you tried to remove and re-add the Stitcher Music service on the Sonos App?

Answers to these questions will definitely help us check where the issue is coming from. 

Keep us posted on how it goes and we're here to answer any further questions you have.

 

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J
Badge

 Hi there @ARo77, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue on your Stitcher and Sonos. I’ll ask some questions to check on this further. 

  • When did it start happening?
  • Are there any changes made on the settings on the Stitcher or Sonos App before the issue occurred?
  • Does it happen on another device controller?
  • Have you tried to remove and re-add the Stitcher Music service on the Sonos App?

Answers to these questions will definitely help us check where the issue is coming from. 

Keep us posted on how it goes and we're here to answer any further questions you have.

 

I am having the same issue as well.  It was first noticed about 2 weeks ago.  Possibly since my upgrade to S2, the same symptoms occur on all devices accessing the S2 app, i have removed and readded the Stitcher service with the same results.

Simon B
Userlevel 6
Badge +16

Hi there @jeepsterstuff, thanks for reaching out. thanks for letting us know about your concern about Stitcher and let me help you with this. As of now, we don't have any reported issues about Stitcher on Sonos, We’ll try to check some diagnostic report to see where this is coming from, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let us know what you have in mind with the advice above. We’re always here to help.

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J
Badge

My diagnostic report is sent  “Your confirmation number is: 500128935.”

 

L

I’m having the same issue. Also with Pocket Casts

Simon B
Userlevel 6
Badge +16

Hi folks, thanks for the update. and I apologize for the late response, I checked with our specialists and we found out that there is an ongoing outage with Stitcher on Sonos, for playback issues, we’re still investigating on the issue, you may check the status of the outage on this website status.sonos.com for updates. Thanks. 

If there is anything else I can do for you, please, don’t hesitate to let me know.

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L

@Simon B

There is no status update here: status.sonos.com 

Problem is still happening today 30 Jan 2021.

I have removed and re-added stitcher; and deleted and re-downloaded Sonos app. 

Very frustrating.

C

I have the same problem and it has been going on for about a month.

Cheryl

Airgetlam

Have you tried to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

 

Bruce
S

We are having the same problem as everyone else.  Very frustrating.  Everything worked perfectly until Sonos did the update - now Stitcher doesn’t recognize our login from Sonos.  Hope this gets straightened out soon!

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