Hi @Cruco05 

Welcome to the Sonos Community!

Sorry to hear of the issue you have had so far with getting your S2 system to connect to your Music Library.

The most important information I can give to on this subject is that S1 systems are only capable of connecting to the file-sharing protocol known as SMBv1 due to their now-limited internal resources. S2 systems, however will refuse to connect to SMBv1 (or HTTP) shares as they used to - they will now only connect to SMBv2/3 for security reasons (Microsoft, who created SMB, do not recommend the use of SMBv1).

Please carefully follow the instructions on our Adding a Music Library share setup guide - if that does not work, I’d encourage you to please get in touch with our support team so they can perform these steps for you, and perhaps perform additional troubleshooting if needed.

I hope this helps.

Here’s some advice that may help.

Verify that your Windows computer has SMBv2/3 enabled. Open up a powershell window and enter:

Get-SmbServerConfiguration | Select EnableSMB2Protocol

If it answers:

EnableSMB2Protocol
------------------
              True

Then this advice is a dead end. Sorry.

If “False” then enter:

Set-SmbServerConfiguration -EnableSMB2Protocol $true

then try to repopulate your music library again. Maybe reboot first.

(“exit” to close the Powershell window.)

https://en.community.sonos.com/controllers-and-music-services-229131/error-code-913-fixed-6897914

 Do what ​@freddw shows in the post above.  For sure you need SMBv2/3.  After that look at the link.

I found this to be the easiest way to set up a folder share for Windows 10.  After sharing the folder that contains your music with Sonos, as described in the link, right click on it and choose Properties - Sharing tab.  Copy the path shown under Network Path:  Open the Windows Sonos app and choose Manage - Music Library Settings.  Click the Add button and choose the 3rd option “Networked device…”.  Paste the path you copied.  Click Next.  You will be prompted to login with your computer’s account login.  Should index now.

 Of course if you already had access to your share with S1 then your path you have already used should work.

So, after a Summer of No Library, finally got it back in September and though not perfect, at least allowed me to play music from my NAS. In recent weeks though I could see said working NAS in Windows, Sonos App (Win 11) Sonos would skip songs like spinning wheel then play one, then skip many then play another. NOW, this week, every time I play an album, or a playlist or a song, my play all in all speakers separates to individual speakers not playing anything. I group them and play for a minute and separate again.. HOW much pain can you cause what was once a fine working system !!????

Most often, this is caused by network issues, between your controller and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.

If this doesn’t fix your issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce, thank you, I will try what you suggested. The last time I was on with Tech Support, for a missing Move Speaker, I spent two days of 1.5 hours each sorting items and painful time wise. But will take the advice and run with it! thank you!

I hope it works for you. In my opinion, the users here tend to have more personal experience with the Sonos devices, but the Sonos reps have the advantage of looking at hard data. It’s a toss up as to which is better, sometimes. 

I'd agree, back when I got started and several times after that the folks here were able to help me out and I didn't need to use Sonos support. 

Couple times nobody could sort out my issue, took support digging in the hidden logs to identify an interference issue between two Sonos that had completely escaped me. They were inches apart, but in different rooms. Duh!

Bruce, after 2hours + with Sonos tech support, no solution was discovered. We went through every version of adding permissions, testing and still had the scenario of streaming music from any service working fine, and Music Library playing a file and grouped speakers would drop their group and stop playing. We also had the NAS playing but Sonos said it couldn’t find the playing file though it was playing that same “un-found” file. Ticket has been escalated to “back office” as the gentleman called it and supervisor person is going to review the many diagnostics we generated to see what they can see. Anyway, thought I’d update in case anyone ran into similar issues...

Just received this from SONOS - it is a somewhat convoluted method of bypassing the inadequacies of their software,  months after they were aware of the Music Library Issue, but still no comment on the non-existent Airplay ability. 

Thank you for contacting Sonos. My name is Rowena, and I am a member of the Level 2 support team. The team forwarded your case to me and asked me to follow up with you. Thank you for being a valued customer. We appreciate your feedback and the time you’ve spent sharing your experience with us.

We understand that you're having issue accessing your music library to Sonos. Let me guide you through the next steps in adding your music library to Sonos.


Set up Music library share

1. On the Mac computer containing the music to be added, open System Settings (click the Apple icon in the top-left corner).
2. Select General > Sharing.
   • Copy down the Local hostname listed at the top or bottom of this page (everything before the ".local"). This will be used as the MacName when adding the Music Library via the Sonos app. 
3. Ensure that File Sharing is enabled.
4. Click the "i" symbol to the right of the File Sharing toggle, then click the "+" symbol.
5. Select the folder containing the music to be added (by default, this is usually the Music folder), and click Open.
   • Copy down the name of the folder containing the music to be added. This will be used as the ShareName when adding the Music Library via the Sonos app.
6. Under Users, ensure that the group "Everyone" is included, as well as the customer's user account.
   • Ensure that the group "Everyone" has Read permissions enabled (at least).
   • Ensure that the customer's user account has Read & Write permissions enabled.
7.  Click the Options button.
   • Ensure that both SMB and the customer's user account are checked, then select Done.

Add Music Library share to Sonos

1. Open the Sonos Desktop Controller on the Mac computer containing the music to be added.
2. Select Manage > Music Library Settings.
3. Click the "+" icon (Mac).
4. Select Networked Device. Even though the music library isn't necessarily on a NAS drive, this option must be used.
5. Type or paste the full network path:
   • Mac: \\MacName\ShareName (see steps 2 and 5 above).
6. Enter the computer's username and password (the password will be the same password the customer uses to open their computer - not their Sonos password).