I have 3 rooms set up as surrounds suddenly 2 of the rooms disappeared. After rebooting my router, they have reappeared but now components are missing and won’t re-add. One is a sub in the living room that won’t re-add back with my Arc and Era 300s. The other are 2 Symfonisk lamps that won’t add back to my bedroom beam. This happened a couple of weeks ago with just the living room and after Sonos support were less than helpful, I managed to get it sorted myself but no components went missing. Sonos support were claiming it was my network and wireless mesh system, but couldn’t explain to me why that would suddenly be a problem when the system has all worked flawlessly for 2 years exactly as it’s set up now. Any suggestions from anyone? Is the new app part of the problem? Again no problems before updating that either. Short of removing my whole system and re-adding it, or hard wiring one speaker and creating a separate Sonos network, I don’t know what else to do. P.S. after rebooting the router, I rebooted the 3 troublesome components but that hasn’t helped either.
Answered
Missing components wont add
Best answer by Turtle4360
Hi Corry-
Thanks for replying. Yes everything is up and running again. I had to reboot the router again, completely delete the rooms, and the components and then it let me re-add them. Everything has been stable since then, so fingers crossed that sorts it! But I’ll keep in mind your suggested fixes if it happens again. Thanks!!!
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